Atlas So

Atlas is an AI customer support tool that provides bespoke AI for customer support, helping businesses deliver fast, accurate, and measurable support. It offers features like Autopilot for instant responses and Copilot to assist agents.

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At a glance

Pricing

Paid · Enterprise

Free tier

API

Yes

Skill level

Mixed

About

What is Atlas So?

Atlas is an AI-powered customer support platform designed to enhance efficiency and customer satisfaction. It offers bespoke AI solutions tailored to specific tools and workflows, ensuring fast, accurate, and measurable support outcomes. Key features include Autopilot for instant, multi-step responses across various channels with defined tones and guardrails, and Copilot to help agents reply faster with on-brand drafts, automatic context briefs, and suggested next actions. Atlas also provides robust Knowledge Management with auto-updated articles and knowledge graphs, and a White-Glove Ticketing system with a unified inbox, customer journey timelines, and session recordings for faster diagnosis and resolution. It integrates with existing tools and offers enterprise-grade security.

Best used for

Ideal for businesses who need to deliver fast and accurate customer support, empower their support agents with AI assistance, and maintain an up-to-date knowledge base. Especially valuable for companies looking to unify customer interactions across multiple channels and diagnose issues quickly with session recordings.

Common actions

automate customer support

improve agent efficiency

manage customer knowledge

streamline ticketing

track customer interactions

Capabilities

Key features

Bespoke AI support
Autopilot instant responses
Copilot agent assistance
Auto-updated knowledge base
Unified ticketing inbox
Customer journey timeline
Session recordings

Target Audience

customer support managerscustomer service agentsenterprise businessesoperations managers

Integrations

slacklinearjirahubspotclosesentrysegmentsalesforce

Pricing & Plans

Paid · Enterprise

Not publicly disclosed. Check atlas.so for current pricing.

FAQs

What are the core AI capabilities offered by Atlas?

Atlas provides Autopilot for instant, automated customer responses with defined tones and guardrails, and Copilot to assist human agents with on-brand draft replies, automatic context, and suggested next actions like refunds or scheduling. It also uses AI for knowledge management.

Does Atlas offer omnichannel support and what channels are included?

Yes, Atlas provides true omnichannel support. It integrates with various channels including Chat, Email, Slack Connect, Discord, Shopify, SMS, and WhatsApp, allowing businesses to manage all customer interactions from a unified platform.

What kind of security features does Atlas provide for enterprise users?

Atlas is built with enterprise-grade security from day one, focusing on compliance and privacy controls. For Enterprise plans, it includes custom permissions, audit logs, and SSO/SAML for robust access management and security protocols.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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