Shypd.aiThe largest open index of AI toolsBold360, now Genesys, is an AI-powered customer experience tool that orchestrates personalized customer interactions. It offers comprehensive contact center solutions and workforce engagement management.
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About
Bold360, now integrated into Genesys Cloud, provides AI-powered customer experience and contact center solutions. It focuses on orchestrating end-to-end customer interactions through cloud, digital, and AI technology. Key features include AI and automation for faster value realization, digital customer engagement across channels with human and AI-powered bots, and customer journey management to connect data silos. The platform also offers workforce engagement management with built-in AI to improve employee efficiency and retention. Genesys Cloud CX delivers personalized experiences at scale, while Genesys Cloud EX drives employee efficiency with a standalone WEM solution. The open platform and cloud architecture ensure continuous innovation and global scalability.
Capabilities
Pricing & Plans
Likely Not Free
Not publicly disclosed. Check genesys.com for current pricing.
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