Cardina

Cardina is a Customer Support & CX tool that visually guides customers over phone or live chat. It allows agents to see, draw on, and cobrowse customer screens instantly without downloads.

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At a glance

Pricing

Freemium · Enterprise

Free tier

Yes

API

Skill level

Non-technical

About

What is Cardina?

Cardina is an AI-driven support tool designed to enhance customer service by enabling agents to visually guide customers in real-time. It offers cobrowsing capabilities, allowing agents to see and interact with a customer's screen, draw on it, or even take control with permission. This eliminates the need for downloads or meeting links, streamlining the support process. Key features include session recording and replay, sensitive data masking, and integration with existing tools like Intercom, Zendesk, and Salesforce. Cardina aims to resolve customer issues faster, boost first-contact resolutions, and improve overall customer satisfaction by providing agents with the context they need.

Best used for

Ideal for customer support teams and sales agents who need to provide instant, visual assistance to customers, troubleshoot issues, and guide users through complex processes. Especially valuable for reducing handle times and increasing first-contact resolution rates by enabling direct interaction with the customer's screen.

Common actions

guide customers visually

cobrowse customer screens

resolve support issues

improve customer satisfaction

streamline customer support

Customer Support

Capabilities

Key features

Real-time cobrowsing
Draw on customer screen
Agent screen sharing
Take control with permission
Record and replay sessions
Mask sensitive data
Integrates with existing tools

Target Audience

customer support agentscustomer service managerssales teams

Integrations

intercomzendesksalesforcesentryslack

Pricing & Plans

Freemium · Enterprise

Free Trial

FAQs

How does Cardina ensure customer data privacy during cobrowsing?

Cardina takes privacy seriously by automatically hiding passwords and sensitive fields. Agents can only see the webpage by default, excluding personal notifications. Users can revoke viewing permissions at any point, and a full audit log tracks agent actions. It is compliant with SOC 2 Type II, GDPR, CCPA, and HIPAA.

What is the setup process for integrating Cardina into my website?

Integrating Cardina is designed to be quick and easy, typically taking an engineer under 5 minutes. It only requires inserting a few lines of code into your site. This minimal setup ensures you can get up and running rapidly to start supporting your customers.

Will using Cardina slow down my website's performance?

No, Cardina is engineered for performance. Data is only sent when a session is actively being viewed, and it uses the internal representation of web pages. This results in an extremely performant screenshare experience with no impact on your website's speed or overall performance.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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