Cast.App

Cast.app is a Customer Support & CX tool that uses AI agents to grow and preserve revenue. It presents, engages, educates, and answers questions for every customer account without adding headcount.

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At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Mixed

About

What is Cast.app?

Cast.app leverages AI agents to revolutionize customer engagement and revenue preservation for B2B enterprises. It operates as an "Autopilot Layer" above existing CRMs and data sources, transforming signals into customer influence. The platform features an AI Presentation Agent that creates and delivers personalized, live business reviews, either in-app or via email, ensuring all stakeholders receive relevant insights. Cast.app also offers real-time interactivity with its "Ask Me Anything" (AMA) feature, allowing users to interrupt presentations and get grounded answers. It operationalizes high-touch interactions at scale, coordinating various lifecycle, renewal, feedback, and support-deflection agents, and includes smart human handoffs for complex situations. Designed for zero-trust environments, Cast.app aims to scale customer relationships and retention without proportional headcount growth.

Best used for

Ideal for B2B teams that need to scale customer engagement, deliver personalized business reviews, and answer ad-hoc questions without increasing headcount. Especially valuable for organizations looking to operationalize high-touch customer interactions and preserve revenue through AI-driven influence.

Common actions

automate customer engagement

deliver business reviews

answer customer questions

scale customer success

preserve revenue

Capabilities

Key features

AI Presentation Agent
Real-Time Interactivity (AMA)
Smart Human Handoffs
Autopilot Layer
Enterprise Security
Revenue Preservation
Customer Influence

Target Audience

customer success managersaccount managerssales operationsenterprise business leaders

Integrations

Not yet documented

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check cast.app for current pricing.

FAQs

What is the Autopilot Layer in Cast.app?

The Autopilot Layer operates above your existing CRMs, CSPs, and data sources. Its purpose is to analyze signals from these systems and convert them into actionable customer influence, automating interactions and insights at scale.

How does Cast.app handle real-time interactivity with customers?

Cast.app supports real-time interactivity through its "Ask Me Anything" (AMA) feature. Stakeholders can interrupt presentations or conversations to ask questions, and the AI provides grounded answers with data and charts on the fly.

Is Cast.app a replacement for existing Customer Success Platforms (CSPs)?

No, Cast.app does not replace CSPs like Gainsight or Totango. Instead, it integrates with them, using your CSP and other data sources as inputs to generate customer-facing experiences, then writes engagement outcomes back to keep your systems of record current.

What kind of security measures does Cast.app have in place?

Cast.app is designed for zero-trust environments, featuring a SOC 2 Type II posture, robust encryption, and a "No train by default" policy. It also employs a strict confidence protocol to prevent hallucinations and ensure data integrity.

How does Cast.app help CSMs and Account Managers?

Cast.app reduces manual prep work and reactive tasks for CSMs and AMs by automating recurring reviews and Q&A. This shifts their focus to proactive risk management and relationship building, increasing coverage and creating better moments for human judgment.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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