ClearFeed

ClearFeed is a Customer Support & CX tool that transforms Slack into a next-gen helpdesk. It unifies requests from multiple channels, automates support with AI agents, and integrates with existing ticketing systems for faster resolution.

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At a glance

Pricing

Paid · Freemium · Enterprise

Free tier

Yes

API

Yes

Skill level

Mixed

About

What is ClearFeed?

ClearFeed is a comprehensive support platform designed for Slack-first teams, enabling them to manage customer and employee requests directly within Slack. It offers omni-channel support, consolidating requests from Slack, Email, MS Teams, Discord, and Web Chat into a unified system. The platform leverages AI agents to automate support, resolve queries faster, and connect with various tools and knowledge bases. ClearFeed provides advanced ticketing functionalities, SLA alerts, and forms for Slack, making it a powerful solution for external helpdesks, internal IT support, HR ticketing, and engineering escalations. Its zero-friction setup allows teams to get started quickly without complex configurations, significantly boosting support efficiency and reducing response times.

Best used for

Ideal for customer support managers who need to scale support across multiple channels, IT professionals who need to streamline internal helpdesk operations, and HR managers who need to manage employee requests efficiently. Especially valuable for Slack-first teams looking to unify communication and automate responses with AI.

Common actions

manage customer requests

automate support

streamline IT helpdesk

track service metrics

integrate ticketing systems

Capabilities

Key features

Omni-channel support
AI agents
Advanced ticketing
SLA alerts
Forms for Slack
Knowledge management
Service metrics

Target Audience

customer support managerIT professionaloperations managerHR manager

Integrations

slackzendeskfreshdesklinearjiragithubemailsalesforce+ 10 more

Pricing & Plans

Paid · Freemium · Enterprise

Not publicly disclosed. Check clearfeed.ai for current pricing.

FAQs

What are the different ClearFeed products available?

ClearFeed offers three main products: Helpdesk Pricing for external and internal support, Integrations Pricing for connecting Slack with existing ticketing systems, and AI Agents Pricing for leveraging AI to auto-resolve queries. Each product caters to specific use cases like customer support, IT helpdesks, or bridging Slack with external platforms.

Can ClearFeed be used for both external customer support and internal employee support?

Yes, ClearFeed is designed to support both external customers and internal employees. It offers dedicated solutions for External Helpdesk to scale customer support and Internal Helpdesk for supporting teams like IT, HR, and Engineering directly within Slack, including auto-resolving common queries with AI.

Does ClearFeed offer a free trial and what are the payment options?

Yes, ClearFeed provides a 14-day free trial without requiring a credit card. For payment, they accept all major credit cards and integrate with Stripe for processing. Annual subscriptions receive a 15% discount, and volume discounts are available for large use cases.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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