Decagon

Decagon is a Customer Support & CX tool that builds, optimizes, and scales AI agents for customer experiences. It unifies voice, chat, and email within a single intelligence layer, ensuring consistent customer interactions.

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At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Technical

About

What is Decagon?

Decagon is an AI concierge platform designed to build, optimize, and scale AI agents for customer experiences across various channels. It enables businesses to define agent workflows using natural language Agent Operating Procedures (AOPs), facilitating rapid iteration and performance optimization. The platform unifies voice, chat, and email interactions, ensuring consistent customer experiences. Decagon offers robust testing, observability, and experimentation tools for AI logic, along with an analytics suite for insights. It aims to deliver high-performance, human-like conversations and contextual resolutions, leading to increased resolution rates, deflection, and cost reduction for enterprises.

Best used for

Ideal for large enterprises who need to automate customer support across voice, chat, and email, and improve resolution rates. Especially valuable for businesses looking to define AI agent workflows in natural language and continuously optimize performance.

Common actions

automate customer support

build AI agents

optimize customer experience

scale customer service

manage customer interactions

Capabilities

Key features

Natural-language AOPs
Omnichannel support
Voice AI agents
Chat AI agents
Email AI agents
Live A/B testing
Customer insights

Target Audience

customer service managersai/ml engineersproduct managersbusiness analysts

Integrations

Not yet documented

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check decagon.ai for current pricing.

FAQs

What are Agent Operating Procedures (AOPs) in Decagon?

AOPs allow users to define AI agent workflows using natural language. This approach simplifies the process of building and refining agent behavior, enabling faster iteration and optimization of performance without requiring complex configuration languages or extensive engineering time.

How does Decagon ensure consistent customer experiences across channels?

Decagon unifies voice, chat, and email within a single intelligence layer. This design ensures that customer experiences remain consistent regardless of the channel used, providing a seamless and integrated interaction for the customer.

What kind of analytics and optimization features does Decagon offer?

Decagon provides tools for live A/B testing, testing & QA simulations, and an analytics suite for insights and reporting. It also includes Watchtower for always-on QA and AI-powered knowledge suggestions, helping teams continuously improve agent performance and understand customer needs.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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