DeepConverse

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DeepConverse is a Customer Support & CX tool that automates customer service with AI chatbots. It provides AI support agents and a cognitive answer engine to improve customer experience and reduce support costs.

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At a glance

Pricing

Freemium · Paid

Free tier

Yes

API

Yes

Skill level

Mixed

About

What is DeepConverse?

DeepConverse is an advanced AI-driven platform designed to automate customer service processes and enhance customer experience. It features AI Support Agents for automated resolutions, interactive decision trees to guide users through complex issues, and a cognitive answer engine that leverages existing knowledge articles for quick answers. The platform also offers agent handover capabilities, rich analytics, and a no-code flow builder for automating support processes. DeepConverse integrates with popular platforms like Zendesk and Salesforce, and supports various channels including web, Facebook Messenger, SMS, and email. It aims to reduce support costs by up to 90% and improve customer satisfaction.

Best used for

Ideal for businesses and customer service teams who need to automate routine inquiries, provide instant answers from knowledge bases, and guide customers through troubleshooting. Especially valuable for industries like consumer electronics, e-commerce, education, and travel looking to scale support efficiently.

Common actions

automate customer support

improve customer experience

reduce support costs

manage customer inquiries

integrate support systems

Capabilities

Key features

AI Support Agents
Interactive Decision Trees
Cognitive Answer Engine
Agent Handover
No-code Flow Builder
Rich Analytics
50+ Integrations

Target Audience

customer service agentcustomer service managerbusiness owner

Integrations

zendesksalesforcefacebook-messengerlivechat

Pricing & Plans

Freemium · Paid

Not publicly disclosed. Check deepconverse.com for current pricing.

FAQs

What is the difference between the Basic and Professional plans?

The Basic plan includes core features like Flow Builder and AI FAQ Answer Engine with 500 monthly sessions and 1 user account. The Professional plan expands on this with 2500 monthly sessions, 5 user accounts, advanced analytics, UI customization, and additional features like Live Chat Handover and API requests.

Does DeepConverse offer a free trial?

Yes, DeepConverse offers a 14-day free trial for its platform. No credit card is required to get started with the trial, allowing users to explore the features and capabilities before committing to a paid plan.

What integrations does DeepConverse support?

DeepConverse integrates with key customer service platforms such as Zendesk (including Sunshine Conversations) and Salesforce Service Cloud. It also supports various communication channels like Web, Facebook Messenger, SMS, and Email, and offers over 50 integrations in total.

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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