DialogShift

DialogShift is a Customer Support & CX tool that automates guest communication for hotels. It provides AI-powered chatbots, phone AI, and email AI to handle inquiries 24/7 in multiple languages.

Claim this tool

2Views

At a glance

Pricing

Paid

Free tier

API

Skill level

Non-technical

About

What is DialogShift?

DialogShift offers an all-in-one Hotel AI solution designed to automate guest communication across various channels, including website chat, WhatsApp, Instagram, email, and phone. The platform aims to relieve hotel teams from repetitive inquiries, allowing them to focus on guest hospitality, while also boosting direct bookings and revenue. Key features include a hotel-specific AI chat, a phone AI that handles calls and bookings, an email AI for drafting responses, and Journey Messaging AI for proactive guest communication. DialogShift also provides Review AI for automated responses to customer reviews and a central AI database that learns from hotel-specific data sources like PDFs, websites, and booking engines. The solution emphasizes data security and GDPR compliance, with a quick onboarding process and continuous AI updates.

Best used for

Ideal for hotels and hospitality businesses who need to automate repetitive guest inquiries, enhance customer service across multiple channels, and boost direct bookings. Especially valuable for reducing staff workload and ensuring 24/7 multilingual support.

Common actions

automate guest communication

manage hotel inquiries

increase direct bookings

streamline customer support

Capabilities

Key features

AI chatbot
Phone AI
Email AI
Journey messaging
Review AI
AI database
Multilingual support

Target Audience

hotel managershospitality staffrevenue managers

Integrations

whatsappinstagramfacebook-messengeroutlookbooking.com

Pricing & Plans

Paid

Not publicly disclosed. Check dialogshift.com for current pricing.

FAQs

What AI models does DialogShift use?

DialogShift utilizes advanced AI models from leading providers like OpenAI and Anthropic, delivered via Microsoft Azure or Amazon AWS. This approach allows for tailored, high-performance AI solutions specifically adapted to hotel data and requirements, differing from general-purpose AI like ChatGPT.

How long does it take to set up DialogShift's Hotel AI?

The setup time primarily depends on how quickly a hotel can provide the necessary information for the AI to learn. DialogShift assists with this process, and the onboarding typically takes about 1 to 2 weeks. The AI learns from various data sources like PDFs, websites, and FAQs.

How often does the AI database update its information?

DialogShift's AI technology extracts and processes information from various data sources with high accuracy. The system re-reads and updates information every 2 to 24 hours, ensuring that the AI always has the most current data available for guest communication.

What are the pricing options for DialogShift?

DialogShift offers a base AI-Platform starting at 200€ per month. Additional modules like Chat AI and Journey Messaging AI are priced at 1€ per room/per hotel/per month (starting from 100€), Phone AI at 2€ per room/per hotel/per month (starting from 200€), and Email AI at 50€ per hotel/per month.

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

Trending

Explore

Browse AI tools by category

Content & Design Productivity & Business Coding & Development AI Agents & Automation Research & Education Wellness & Lifestyle Career Development Marketing & Growth Data & Analytics Customer Support & CX Finance E-commerce