Directly

Directly is a customer support tool that scales CX with AI-powered experts. It helps organizations augment their workforce and improve business continuity.

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At a glance

Pricing

Custom

Free tier

API

Skill level

Mixed

About

What is Directly?

Directly, now part of Movate, offers an AI-powered customer support platform that leverages on-demand human experts to scale customer experience. The platform sources, screens, and onboards qualified experts, routes inquiries to them, and uses AI machine learning to automate repetitive questions. It operates on a pay-for-performance compensation model, ensuring experts are rewarded only for successfully resolved issues. Directly aims to reduce contact center volume by up to 40%, boost CSAT by up to 20%, and provide effortless seasonal scaling for support teams. The technology stack includes instant AI resolutions, smart ticket routing, limitless scalability, a CSAT-boosting engine, and global AI support for over 100 languages.

Best used for

Ideal for large organizations and enterprises who need to scale their customer support operations, automate repetitive inquiries, and improve customer satisfaction. Especially valuable for managing seasonal volume fluctuations and achieving cost-effective, high-quality customer service.

Common actions

scale customer support

automate customer service

improve customer satisfaction

augment workforce

Capabilities

Key features

AI machine learning automation
On-demand human experts
Pay-for-performance model
Smart ticket routing
Global AI support
Instant AI resolutions

Target Audience

customer service managerscontact center directorscx leadersoperations managers

Integrations

Not yet documented

Pricing & Plans

Custom

Not publicly disclosed. Check directly.com for current pricing.

FAQs

How does Directly's pay-for-performance model work?

Directly's pay-for-performance model ensures that experts are compensated only when they successfully resolve a customer issue. This differs from traditional outsourced contact centers, aligning investment directly with business outcomes and optimizing costs by paying only for effective resolutions.

What kind of results can businesses expect from using Directly?

Businesses using Directly can expect to reduce contact center volume by up to 40%, boost customer satisfaction (CSAT) by up to 20%, and achieve significant cost savings annually. The platform also enables instant scaling of support teams by up to 8X.

How does Directly handle language support for global customers?

Directly provides global AI support for over 100 languages. This is achieved through AI-powered translation combined with expert localization, ensuring that customers worldwide receive accurate and empathetic support regardless of their native language.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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