Donkey Support

Donkey Support is a customer support tool that integrates chat widgets with Slack, Discord, and Telegram. It allows teams to reply to customer inquiries directly from their preferred communication platforms, with automated email follow-ups for missed replies.

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At a glance

Pricing

Freemium · Paid

Free tier

Yes

API

Yes

Skill level

Technical

About

What is Donkey Support?

Donkey Support provides a lightweight customer support widget that seamlessly integrates with popular team communication platforms like Slack, Discord, and Telegram. Designed for founders and small teams, it eliminates the need for complex, separate ticketing systems by converting customer messages into threads within your chosen platform. This allows support agents to reply in real-time without context switching. The tool also features automated email reminders for customers who miss replies, ensuring no inquiry falls through the cracks. Key capabilities include customizable widget appearance, signed metadata for trusted visitor context, domain allowlisting for security, and detailed email delivery logs. It offers a free tier with essential features and a Pro plan for unlimited usage and branding removal.

Best used for

Ideal for founders and small teams who need to provide efficient customer support directly from their existing Slack, Discord, or Telegram channels. Especially valuable for those looking to avoid complex ticketing systems and ensure timely customer communication with automated email follow-ups.

Common actions

integrate customer support

manage support tickets

automate customer communication

streamline support workflow

productivitytelegramSlack

Capabilities

Key features

Slack/Discord/Telegram integration
Customizable chat widget
Automated email reminders
Signed metadata tokens
Domain allowlist security
Email delivery logs

Target Audience

founderssmall business ownerscustomer support teamsstartups

Integrations

slackdiscordtelegram

Pricing & Plans

Freemium · Paid

Not publicly disclosed. Check donkey.support for current pricing.

FAQs

What is included in the free plan?

The free plan offers a full ticketing workflow, widget setup, Slack/Discord/Telegram integration, office hours, signed widget metadata, and up to 3 domains. It also includes 10 email notifications per month, with Donkey branding visible on the widget and emails.

How does Donkey Support handle missed customer replies?

Donkey Support automatically sends branded email reminders to customers who miss your replies in the chat widget. It also tracks the delivery status of these follow-up emails, ensuring that nothing falls through the cracks and you have visibility into communication.

Can I customize the appearance of the support widget?

Yes, you can customize the widget's appearance. The free plan allows you to set your company name, greeting text, and choose primary and accent colors. The Pro plan offers more extensive customization, including uploading custom email logos and widget avatars, and removing Donkey branding.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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