DoubleTick CRM

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DoubleTick CRM is a Data & Analytics tool that serves as a WhatsApp Business API platform. It offers a unified team inbox, bulk messaging, and AI chatbots to streamline communication and enhance customer engagement.

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At a glance

Pricing

Freemium · Paid

Free tier

Yes

API

Yes

Skill level

Mixed

About

What is DoubleTick CRM?

DoubleTick CRM is the #1 WhatsApp Business API platform designed for sales and support teams, centralizing all WhatsApp communications into one secure command center. It provides a unified team inbox for managing multiple WhatsApp numbers, enabling bulk messaging to thousands of contacts, and facilitating targeted campaigns. The platform features a no-code chatbot builder and AI agents to automate customer queries 24/7, along with robust CRM integrations for Salesforce, HubSpot, and Zoho. DoubleTick also offers enterprise governance, real-time analytics, and SLA tracking, ensuring efficient operations and improved customer experience. It is rated 4.8/5 on G2 and is an official Meta Technology Partner.

Best used for

Ideal for sales reps and marketers who need to centralize WhatsApp communications, automate customer support with AI, and execute large-scale messaging campaigns. Especially valuable for businesses aiming to improve customer engagement and conversion rates through efficient WhatsApp management and CRM integration.

Common actions

manage WhatsApp communication

automate customer support

send bulk messages

integrate CRM with WhatsApp

analyze WhatsApp performance

business

Capabilities

Key features

Unified WhatsApp team inbox
Bulk WhatsApp messaging
No-code chatbot builder
AI agents for support
CRM integrations
Real-time analytics
Enterprise governance

Target Audience

sales repmarketersmall business ownerstartup founder

Integrations

salesforcehubspotzoho

Pricing & Plans

Freemium · Paid

Paid

FAQs

Can DoubleTick manage multiple WhatsApp Business numbers?

Yes, DoubleTick allows you to add and manage over 500 WhatsApp Business numbers within a single account. You can oversee all chats centrally and configure broadcasts and automations separately for each number.

Does DoubleTick offer a mobile application?

Yes, DoubleTick provides dedicated mobile apps for both Android and iOS devices. This enables teams to manage WhatsApp operations seamlessly and efficiently while on the go, 24/7.

What are the conversation charges for DoubleTick?

The cost per conversation varies depending on the country you are sending messages to. You can find detailed country-wise conversation costs on the DoubleTick website's dedicated conversation cost page.

Can DoubleTick integrate with existing CRM systems?

Absolutely, DoubleTick is designed to integrate with various third-party software, including popular CRM systems like Salesforce, HubSpot, and Zoho, to trigger automated workflows and sync customer data.

Will DoubleTick assist with green tick verification for WhatsApp Business?

Yes, DoubleTick provides assistance with the green tick verification process for your WhatsApp Business account. They also help with Facebook verification and the overall onboarding process.

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