Eclipse AI is a customer support & CX tool that unifies and analyzes omnichannel voice-of-customer data. It provides AI-powered insights to drive retention and improve customer experience.
Eclipse AI is an AI-powered customer feedback analytics platform designed to unify and analyze omnichannel voice-of-customer data. It seamlessly collects feedback from various sources, eliminating siloed data and manual analysis. The platform provides actionable intelligence, including key trends and opportunities, to help businesses improve customer experience, boost loyalty, and drive retention. Eclipse AI offers features like customizable dashboards, real-time AI-generated insights, free-text sentiment analysis, and AI-generated call/video summaries. It also includes powerful OSINT capabilities for gathering and visualizing data from public sources, helping users make data-driven decisions and predict customer behavior.
Best used for
Ideal for businesses who need to consolidate customer feedback from various channels, analyze it with AI to uncover key trends, and generate actionable insights. Especially valuable for improving customer experience, boosting loyalty, and proactively reducing customer churn.
The Forever Free plan includes 1 user, 1 connection for social/third-party review sites, the ability to create unlimited surveys, and view the latest 500 responses. It's a good starting point for basic feedback analysis.
Can I try the Professional plan for free?
Yes, Eclipse AI offers a 30-day free trial for the Professional plan. This allows you to experience all the features of the Professional tier before deciding to continue with a paid plan or downgrade to the Free or Basic plan.
Does Eclipse AI offer OSINT capabilities?
Yes, Eclipse AI provides powerful OSINT and data fusion capabilities. It can automatically gather, integrate, and visualize data from multiple public sources, enabling users to uncover insights and relationships for deeper analysis.
What kind of data sources can Eclipse AI connect to?
Eclipse AI can seamlessly connect to various data sources, including social media, third-party review sites, survey tools, and audio/video call data. It also supports CSV imports and offers API access for broader integration.
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