Empy.ai is an AI-powered communication tool that provides real-time coaching and post-call analytics for high-stakes conversations. It helps teams standardize communication and improve performance without privacy risks.
Empy.ai transforms every high-stakes call into a strategic asset by providing real-time AI coaching and deep post-call analytics. It helps companies define and enforce a unified conversation standard across sales, success, and support teams. The platform offers a customizable real-time copilot that connects to Zoom, Google Meet, and Microsoft Teams, providing instant answers and coaching nudges. Post-call, Empy.ai generates structured reports, scores key metrics, and tracks team performance against playbooks. A key differentiator is its enterprise-grade security, offering deployment options like SaaS, VPC, or on-premise, and running on local LLMs to ensure sensitive data never leaves the user's infrastructure, addressing critical privacy concerns.
Best used for
Ideal for sales reps, product managers, and recruiters who need to improve call effectiveness, standardize communication across teams, and gain deep insights from conversations. Especially valuable for organizations with high-stakes calls that require real-time coaching, post-call analysis, and robust data privacy controls.
Common actions
coach calls in real-time
analyze call performance
standardize team communication
secure sensitive data
enrich CRM data
employee retentionemployee exhaustionproblem-solvingreal-time analyticsteam communicationconflict detectiondata securitytime-savingEmotional intelligencemanagement+ 2 more
Capabilities
Key features
Real-time AI coaching
Post-call analytics
Customizable playbooks
Local LLM deployment
CRM enrichment
PII redaction
Speaking balance detection
Target Audience
sales repproduct managerrecruiter
Integrations
zoomgoogle-meetmicrosoft-teams
Pricing & Plans
Likely Not Free · Enterprise
Not publicly disclosed. Check empy.ai for current pricing.
FAQs
How does Empy.ai ensure data privacy and security?
Empy.ai offers deployment options including SaaS, VPC, or on-premise, and can run on local LLMs to prevent sensitive call data from leaving your infrastructure. It includes built-in PII redaction, encryption, and strict role-based access controls, and is SOC2 Type II Ready.
Does Empy.ai store audio recordings of calls?
No, Empy.ai does not store audio recordings. Audio is streamed to the cloud for real-time analysis via Whisper but is never stored. Only transcripts are saved locally for your reports, and you have full control to delete them anytime.
How does Empy.ai provide real-time coaching without joining as a bot?
Empy.ai connects to Zoom, Google Meet, and Microsoft Teams by listening locally via a macOS desktop app. It runs privately on your screen as a small widget, providing cues and nudges only visible to you, without joining the meeting as a participant.
What are the system requirements for Empy.ai?
Empy.ai requires macOS 13.0 or later. It is compatible with both Apple Silicon (M1, M2, M3) and Intel Macs. The application uses minimal system resources, comparable to a browser tab.
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