Helply.Com

Helply.com is a Customer Support & CX tool that provides AI agents for customer support with guaranteed resolution rates. It automates repetitive tickets and integrates with existing help desks.

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At a glance

Pricing

Usage-based · Paid

Free tier

API

Skill level

Mixed

About

What is Helply.com?

Helply.com offers AI support agents designed to automate tier-1 customer support workflows, guaranteeing a 65% AI resolution rate within 90 days or you pay nothing. The platform allows businesses to train AI agents by uploading existing knowledge bases, help docs, and FAQs, which are then kept in sync automatically. Helply's Gap Finder identifies uncovered questions, helping improve documentation. It handles common requests like refunds, billing lookups, and plan changes, escalating complex issues to human agents with full context and source citations. The tool ensures enterprise-grade security and privacy, being SOC 2 Type II and GDPR compliant.

Best used for

Ideal for businesses who need to automate tier-1 customer support, reduce agent burnout, and improve customer satisfaction. Especially valuable for companies looking to guarantee AI resolution rates and quickly deploy AI agents that handle common requests like refunds, billing, and plan changes.

Common actions

automate customer support

reduce support tickets

train AI agents

manage customer inquiries

improve resolution rates

AI helpdesk automationbilling and refunds automationautomated ticket triage

Capabilities

Key features

65% resolution guarantee
14-day live deployment
Hallucination-proof escalation
Knowledge base training
Gap Finder analysis
Custom guidance
Continuous improvement

Target Audience

customer support managersoperations managerse-commerce businessessaas companies

Integrations

zendesksalesforcehelpscout

Pricing & Plans

Usage-based · Paid

Not publicly disclosed. Check helply.com for current pricing.

FAQs

How does Helply's pricing work?

Helply uses an outcome-based pricing model, charging $0.75 for each customer conversation successfully resolved by the AI agent without human escalation. There are minimum commitments, but you only pay for actual successful resolutions, not just for setup or usage.

What is the 65% AI resolution guarantee?

Helply guarantees that its AI agent will achieve a 65% resolution rate for customer issues within 90 days of deployment. If this rate is not met, you pay nothing for the service. This ensures a focus on tangible outcomes.

How quickly can Helply be deployed?

Helply aims for rapid deployment, connecting to your existing help desk, configuring workflows, and launching your AI agent into production within 14 days. This quick setup allows businesses to see results and automate support processes efficiently.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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