Hoop

Hoop is an AI support agent for e-commerce brands on Shopify that resolves support tickets end-to-end. It uses real-time Shopify data and integrates with helpdesks like Gorgias and Zendesk to draft personalized responses.

Claim this tool

No Views Yet

At a glance

Pricing

Custom

Free tier

API

Skill level

Non-technical

About

What is Hoop?

Hoop is an AI-powered customer support solution designed specifically for e-commerce brands operating on Shopify. It acts as an AI support agent, resolving complex customer tickets end-to-end by leveraging real-time data from Shopify and other connected tools like Recharge, Stripe, and Loop Returns. Hoop integrates directly into existing helpdesks such as Gorgias, Zendesk, Freshdesk, Front, Help Scout, and Gmail, allowing teams to work within their familiar environment. The tool learns a brand's voice and policies from ticket history and agent edits, drafting personalized responses that match the brand's tone. It offers a sandbox mode for testing automation before going live, ensuring accuracy and building confidence before full deployment. Setup is quick, taking approximately 20 minutes.

Best used for

Ideal for e-commerce brands and customer support teams who need to automate responses for common inquiries, maintain brand voice consistency, and integrate AI directly into their existing helpdesk. Especially valuable for businesses looking to resolve complex tickets using real-time Shopify data without extensive manual training.

Common actions

automate customer support

draft support responses

integrate helpdesk

manage e-commerce tickets

aicollaborationEmail integrationproductivityAutomationzapierTask managementworkflow

Capabilities

Key features

Real-time Shopify data
Personalized response drafting
Helpdesk integration
Brand voice learning
Sandbox testing
Automated ticket resolution

Target Audience

startup founder

Integrations

gorgiaszendeskfreshdeskfronthelp-scoutgmailshopifyrecharge+ 2 more

Pricing & Plans

Custom

Free Plan

FAQs

How does Hoop differ from AI built into Gorgias?

Hoop connects directly to Shopify to pull real order data and drafts replies using your team's tone and policies, handling complex tickets. Gorgias AI primarily works from templates, offering less dynamic and personalized responses.

What data does Hoop use to draft replies?

Hoop utilizes real-time data from Shopify, your helpdesk, and connected apps like Recharge, Stripe, and Loop Returns. This includes order status, tracking info, return eligibility, and payment history to inform every reply.

Which helpdesks does Hoop integrate with?

Hoop integrates seamlessly with popular helpdesks such as Gorgias, Zendesk, Freshdesk, Front, Help Scout, and Gmail. It operates within your existing helpdesk environment, eliminating the need for teams to learn new tools.

How long does it take to set up Hoop?

Setup is quick and typically takes about 20 minutes. You connect your helpdesk, Shopify, and other relevant tools. Hoop then analyzes your ticket history to learn your common inquiries, brand voice, and policies without extensive training.

Trending

Subcategories trending in Productivity & Business

Workflow Automation Strategy & Planning HR & Recruiting Document Management Legal & Compliance Team Collaboration

Trending

Explore

Browse AI tools by category

Content & Design Productivity & Business Coding & Development AI Agents & Automation Research & Education Wellness & Lifestyle Career Development Marketing & Growth Data & Analytics Customer Support & CX Finance E-commerce