Inbox

Inbox is an Email Management tool that provides an API for sending and managing direct message (DM) conversations across social media platforms like X, Instagram, and LinkedIn. It enables businesses to integrate and automate their social messaging workflows.

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At a glance

Pricing

Likely Not Free

Free tier

API

Yes

Skill level

Technical

About

What is Inbox?

Inbox offers an API for programmatically sending and managing direct message conversations across various social media platforms. Currently supporting X (Twitter) DMs, with Instagram and LinkedIn planned for Q2 2026, it allows users to send and receive DMs through a unified API, sync conversations with their systems, and build custom workflows. The platform also provides a fast inbox interface for teams to manage conversations, assign threads, and collaborate in real time. Key features include messaging automation, CRM integration with tools like HubSpot and Salesforce, AI-powered responses for intelligent auto-replies, and custom dashboards for tracking performance metrics.

Best used for

Ideal for developers and social media managers who need to automate direct messages, integrate social conversations with CRM systems, and build custom messaging workflows. Especially valuable for teams looking to centralize and manage all social media DMs efficiently.

Common actions

automate social DMs

integrate messaging API

manage team conversations

sync social data

build custom workflows

Capabilities

Key features

Unified DM API
Real-time team collaboration
CRM integration
AI-powered responses
Custom dashboards
Messaging automation

Target Audience

developersocial media managerstartup founder

Integrations

hubspotsalesforce

Pricing & Plans

Likely Not Free

Not publicly disclosed

FAQs

Which social media platforms does Inbox currently support?

Inbox currently supports direct messages on X (Twitter). The API plans to expand support to include Instagram and LinkedIn DMs in Q2 2026, offering a unified solution for managing conversations across these major platforms.

Can Inbox integrate with existing CRM systems?

Yes, Inbox is designed to integrate with popular CRM systems like HubSpot and Salesforce. This allows teams to sync social media conversations directly with their customer relationship management tools, keeping all data in one place.

What kind of AI capabilities does Inbox offer?

Inbox enables the building of AI-powered responses for DMs. This includes intelligent auto-replies to answer common questions, handle routine conversations, and efficiently route more complex queries to the appropriate team members.

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Workflow Automation Strategy & Planning HR & Recruiting Document Management Legal & Compliance Team Collaboration

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