Interactive Media

Interactive Media offers Conversational AI solutions, including virtual agents and voicebots, to automate customer service interactions. It provides omnichannel support and integrates with existing contact center systems.

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At a glance

Pricing

Likely Not Free

Free tier

Yes

API

Yes

Skill level

Technical

About

What is Interactive Media?

Interactive Media specializes in Conversational AI self-service solutions, helping businesses automate customer interactions through intelligent virtual agents and voicebots. Their OMNIA platform delivers a delightful customer experience across various channels, powered by their flagship AI suite, IM.MIND. The company also offers PhoneMyBot, which provides easy and immediate telephone access to chatbots, complete with ready-made integrations for telephony networks, speech services, and contact centers. Interactive Media's solutions aim to reduce call center costs, improve customer experience, and provide actionable intelligence, with a track record of handling billions of calls and saving customers hundreds of millions of dollars.

Best used for

Ideal for businesses who need to automate customer interactions, reduce operational expenses in contact centers, and provide seamless omnichannel support. Especially valuable for companies looking to integrate chatbots with telephone access and improve self-service effectiveness.

Common actions

automate customer service

reduce call center costs

enhance customer experience

integrate chatbots with telephony

manage customer interactions

Capabilities

Key features

Conversational AI virtual agents
OMNIA platform
PhoneMyBot for chatbots
Multimodal applications
Integration-ready solutions
Voicebots for contact centers

Target Audience

customer service managerscontact center directorsbusiness ownersit managers

Integrations

genesys

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check imnet.com for current pricing.

FAQs

What is the OMNIA platform?

OMNIA is Interactive Media’s Conversational AI solution designed to provide a delightful customer experience across all channels. It powers their conversational Virtual Agents, which are known for their high effectiveness in the industry, through the IM.MIND AI suite.

How does PhoneMyBot work?

PhoneMyBot provides easy and immediate telephone access to your existing chatbot. It offers ready-made integrations with telephony networks, speech service engines, and common contact center suites, making it simpler and faster than in-house development for voice-enabling chatbots.

What kind of savings can be achieved with OMNIA conversational virtual agents?

Customers using OMNIA conversational virtual agents have reported significant savings. On average, customers saved 50% over five years compared to previous operations, with total customer savings exceeding $300 million. Actual savings depend on the specific application.

Does Interactive Media offer solutions for both on-premise and cloud deployments?

Yes, Interactive Media's products and services are available for both on-premise and cloud deployments. This offers flexibility, combining the benefits of cloud-based solutions with a robust on-premise platform for customers who prefer to manage applications in-house.

Can I try PhoneMyBot before committing?

Yes, PhoneMyBot offers free trials. This allows chatbot vendors to experience the service at no risk, including a free trial account with telephony and speech services, access to the PhoneMyBot API, and expert support for integration.

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