IRIS CRM

IRIS CRM, now Merchant Central by NMI, is a CRM and merchant management platform for the payments industry. It streamlines the full merchant lifecycle, from onboarding and underwriting to residuals and reporting, all within one platform.

Claim this tool

No Views Yet

At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Mixed

About

What is IRIS CRM?

IRIS CRM, rebranded as Merchant Central by NMI, is a comprehensive merchant management platform specifically designed for ISOs, banks, and software providers in the payments industry. It manages the entire merchant lifecycle, encompassing onboarding, underwriting, residuals, and reporting within a single, powerful system. Key features include faster merchant onboarding, automated risk and compliance checks, and robust portfolio management. The platform also offers merchant pipeline management, real-time reporting, and integrated helpdesk support. Merchant Central builds on the foundation of IRIS CRM, expanding beyond a traditional CRM to provide a broader merchant management solution with embedded lending capabilities and a white-label merchant portal for consistent branding.

Best used for

Ideal for ISOs, banks, and software providers who need to manage merchant onboarding, automate underwriting processes, and track sales pipelines efficiently. Especially valuable for streamlining the entire merchant lifecycle within the payments industry.

Common actions

Manage merchant lifecycle

Automate underwriting

Track sales pipeline

Monitor performance

Handle reporting

mobile_appios

Capabilities

Key features

Merchant onboarding
Automated risk/compliance
Portfolio management
Real-time reporting
Residuals management
Integrated helpdesk

Target Audience

isos (independent sales organizations)bankspayment software providersmerchant service providers

Integrations

Not yet documented

Pricing & Plans

Likely Not Free

Free

FAQs

Is NMI Merchant Central the same as IRIS CRM?

Yes, Merchant Central is the evolution of IRIS CRM following NMI's acquisition. It builds on the core capabilities of IRIS CRM, expanding into a broader merchant management system with additional features like direct-to-processor onboarding and embedded lending.

What makes Merchant Central different from other CRMs?

Merchant Central is purpose-built for the payments industry, combining CRM functionality with specialized tools like direct-to-processor onboarding, built-in KYC/KYB/AML checks, and residuals tracking. It also offers a white-label merchant portal.

What stages of the merchant lifecycle does Merchant Central manage?

Merchant Central manages the full merchant lifecycle, including initial contact, sign-up, onboarding, automated underwriting, risk checks, processor boarding, ongoing portfolio management, real-time reporting, residuals management, and integrated helpdesk support.

Trending

Subcategories trending in Marketing & Growth

Social Media Lead Generation Advertising SEO & AEO Sales Outreach Analytics & Attribution

Trending

Explore

Browse AI tools by category

Content & Design Productivity & Business Coding & Development AI Agents & Automation Research & Education Wellness & Lifestyle Career Development Marketing & Growth Data & Analytics Customer Support & CX Finance E-commerce