Keatext AI

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Keatext AI is a Data & Analytics tool that analyzes customer feedback, reviews, and surveys using AI. It provides AI-based recommendations to improve customer satisfaction and reduce churn.

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At a glance

Pricing

Paid · Enterprise

Free tier

API

—

Skill level

Technical

About

What is Keatext AI?

Keatext AI is an advanced platform designed to extract actionable insights from unstructured text data, helping businesses understand sentiment and identify key trends. It leverages artificial intelligence to analyze customer feedback from various sources like reviews, surveys, and support tickets, unifying them into a single view. The platform delivers critical insights and AI-based recommendations to drive business impact, improve customer satisfaction, and reduce churn. Keatext offers features like AI-generated reports, dashboards, and integrations with platforms like Zendesk, enabling users to quickly move from raw data to actionable business decisions. It is purpose-built for customer experience (CX) analytics, providing a more specialized solution than general LLMs like ChatGPT.

Best used for

Ideal for data scientists who need to analyze customer reviews, understand survey responses, and optimize support tickets. Especially valuable for businesses aiming to improve customer satisfaction, reduce churn, and make data-driven decisions based on comprehensive customer feedback.

Common actions

analyze customer feedback

understand customer sentiment

generate actionable insights

improve customer satisfaction

reduce customer churn

AI insightscustomer feedbackCXdata analyticsNLPtext analysismarket researchsentiment analysis

Capabilities

Key features

AI-based text analytics
Customer feedback analysis
Sentiment analysis
Multi-channel data integration
AI-generated reports
Actionable recommendations
Churn rate reduction

Target Audience

data scientist

Integrations

zendesk

Pricing & Plans

Paid · Enterprise

Contact for Pricing

FAQs

How is Keatext AI different from general tools like ChatGPT for text analysis?

Keatext AI is a purpose-built CX solution with 23 years of industry expertise, offering dedicated reporting, dashboards, and automated recommendations. Unlike general LLMs, it provides reproducible results and specialized features for enterprise-level customer feedback analysis, which ChatGPT lacks out of the box.

What data sources can be connected to the Keatext AI platform?

Keatext AI is designed to unify various feedback sources, including surveys, public reviews, and support tickets. It also offers deep integrations with platforms like Zendesk to automatically analyze thousands of tickets per month, providing a comprehensive view of customer feedback.

Does Keatext AI offer a free trial or require a credit card for access?

Keatext AI does not require a credit card for a free trial. Instead, users can gain free access to the platform through a tailored Proof of Concept (PoC). You can book a demo to start exploring your data with this free access.

What are the pricing tiers for Keatext AI and what do they include?

Keatext AI offers Basic ($550/month for up to 10,000 records), Pro ($999/month for up to 20,000 records), and Enterprise (from $1650/month for 30,000+ records) plans. Tiers vary in record limits, dashboard features, and access to advanced capabilities like expert access and focus recommendations.

Is Keatext AI suitable for large-scale operations and what security measures are in place?

Yes, Keatext AI is used by customer-centric businesses, including global leaders, for large-scale operations. It is GDPR compliant, SOC2 certified, and in the process of obtaining ISO 42001 certification. The platform uses advanced encryption and rigorous governance to ensure data protection and compliance.

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