Loman

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Loman is an AI Agents & Automation tool that provides 24/7 AI phone answering for restaurants. It helps restaurants never miss a call, order, or reservation, boosting revenue and cutting labor costs.

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At a glance

Pricing

Paid

Free tier

API

Skill level

Non-technical

About

What is Loman?

Loman is a specialized AI phone answering solution designed for the restaurant industry, operating 24/7 to manage calls, take orders, and handle reservations. It integrates seamlessly with popular POS and reservation systems like Toast, SpotOn, OpenTable, and Square, ensuring orders and payments are processed efficiently. The platform allows restaurants to recapture missed revenue, increase average ticket sizes through smart upsells, and improve staff efficiency by offloading routine phone tasks. Loman can handle unlimited simultaneous calls, answer FAQs with high accuracy, and securely process credit card payments over the phone. It also provides a command center for live call monitoring, transcript review, and business information updates, making it an indispensable tool for single-unit, multi-unit, and enterprise restaurant brands.

Best used for

Ideal for small business owners who need to automate phone answering, manage customer orders and reservations, and integrate with existing restaurant systems. Especially valuable for restaurants looking to reduce missed calls, increase revenue, and free up staff for in-person service.

Common actions

automate phone calls

manage restaurant orders

handle reservations

reduce labor costs

integrate with POS

AI phone agentcustomer service AIai assistantCustomer Experienceoperational efficiencyhospitality techrestaurant automationreservations

Capabilities

Key features

24/7 AI phone answering
Take orders and payments
Manage reservations
POS system integration
Dynamic upsell engine
Customer dashboard
Multi-language support

Target Audience

small business owner

Integrations

toastspotonopentableclovershift4squarencr-alohaolo+ 1 more

Pricing & Plans

Paid

FAQs

What types of calls can Loman handle for a restaurant?

Loman can manage pickup and delivery orders, process payments, book reservations, answer menu and allergen questions, provide hours and directions, give wait times, check order status, and handle catering inquiries. It also recognizes repeat callers and supports multiple languages.

How quickly can Loman be set up for a restaurant?

Loman can get a restaurant up and running in less than 24 hours. The process involves connecting systems, importing the menu, choosing a greeting, setting hours and rules, and then testing. White-glove setup is also available.

What happens if Loman encounters an edge case or an unhappy caller?

Loman is designed to detect intent and either resolve the issue or hand off cleanly. It can transfer to a live line, capture a voicemail with a transcript, or send a message to your team with caller information and context for fast human follow-up.

Does Loman support multi-location restaurant groups?

Yes, Loman works for multi-location and franchise groups. It allows for managing a shared menu with per-store overrides, local numbers, store-specific hours, and region-based routing. Analytics are rolled up by location for comprehensive insights.

Can Loman securely take credit card payments over the phone?

Yes, Loman can securely take credit card payments over the phone for both pickup and delivery orders. It integrates directly with your restaurant’s POS system, allowing customers to pay instantly without staff intervention, reducing missed revenue and stress.

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