Shypd.aiThe largest open index of AI toolsMalted AI is a Customer Support & CX tool that creates specialized small language models for financial services. It distills intelligence from customer interactions to deliver actionable insights.
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Malted AI specializes in developing proprietary small language models (SLMs) specifically for the financial services sector. Unlike generic AI, Malted's technology, exemplified by its product Pulse, is purpose-built to uncover signals from customer interactions across various channels like calls, chats, and emails. This allows financial institutions to analyze 100% of their interactions in real-time, transforming customer data into actionable intelligence. The platform emphasizes enterprise-grade security, ensuring data remains within the client's environment, and regulatory confidence, being crafted by experts familiar with regulated markets. Malted AI's SLMs are significantly more efficient than large general-purpose models, offering lower costs and faster insights.
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