Nesti

Nesti is a Customer Support & CX tool that provides AI-enabled enquiry handling for estate and letting agents. It offers AI voice, WhatsApp, and avatar solutions to capture, prioritize, and act on inbound enquiries 24/7.

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At a glance

Pricing

Paid · Enterprise

Free tier

API

Skill level

Non-technical

About

What is Nesti?

Nesti is an AI-powered platform specifically designed for estate and letting agents to automate and enhance their customer support and enquiry handling. It leverages AI voice, WhatsApp, and avatars to manage inbound communications at scale, ensuring no opportunity is missed. The tool is trained to match an agency's unique tone, listings, and local area knowledge, allowing it to qualify leads, book viewings and valuations, and handle various property-related queries. Nesti integrates with leading property CRM systems, automatically logging calls, transcripts, and summaries, and generating follow-up actions. It supports over 30 languages and operates 24/7, making it ideal for handling out-of-hours enquiries and providing consistent service.

Best used for

Ideal for estate and letting agents who need to automate their customer service, handle inbound enquiries 24/7, and efficiently qualify leads. Especially valuable for agencies looking to improve response times, reduce administrative tasks, and ensure consistent service delivery in multiple languages.

Common actions

automate customer support

handle inbound enquiries

qualify leads

book appointments

integrate with CRM

Capabilities

Key features

AI voice call handling
AI avatars
AI WhatsApp
CRM integrations
24/7 enquiry handling
Lead qualification
Viewing/valuation booking

Target Audience

estate agentsletting agentsproperty managersreal estate agencies

Integrations

Not yet documented

Pricing & Plans

Paid · Enterprise

Not publicly disclosed. Check nesti.io for current pricing.

FAQs

What types of enquiries can Nesti handle for estate agents?

Nesti can handle a wide range of enquiries including buyer and tenant questions, lead qualification, booking viewings and valuations, landlord queries, maintenance reports, and general property questions. It can also manage outbound follow-up calls.

How quickly can Nesti be set up for an agency?

Most agencies can be up and running with Nesti within a few days. The setup process involves training Nesti on your specific listings, tone, and local area knowledge, and connecting it to your existing phone system and CRM.

Does Nesti integrate with existing CRM systems?

Yes, Nesti integrates with leading property CRM systems used by UK estate and letting agents. It automatically creates or updates contacts, logs transcripts and summaries, and generates follow-up actions.

What languages does Nesti support for callers?

Nesti is capable of speaking 30 languages fluently. This ensures that every caller receives a high-quality experience in their preferred language, whether they are a UK-based or international client, without additional setup.

What is the starting price for Nesti's services?

Nesti offers a 'Starter' plan at £199 per month, per branch, which includes 300 AI call minutes, AI voice call handling, AI avatars & WhatsApp, CRM integrations, and guided setup & onboarding.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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