NextivaVerified

Nextiva is an AI Customer Experience Management Platform that optimizes every customer journey. It offers business phone services, contact center solutions, and an AI receptionist to handle incoming calls 24/7.

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At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Mixed

About

What is NextivaVerified?

Nextiva is a comprehensive AI Customer Experience Management Platform designed to optimize every customer journey. It integrates business phone services, contact center solutions, and an AI receptionist into a unified system. The platform features XBert, an AI employee capable of handling customer conversations from start to finish, and Agent Assist for real-time guidance to human agents. Nextiva supports various communication channels including voice, texting, live chat, messenger, email, and social media, along with video meetings. It also provides advanced integrations, analytics, workforce engagement tools, and journey orchestration to manage end-to-end customer engagement, making it suitable for businesses of all sizes.

Best used for

Ideal for businesses and enterprises who need to streamline customer interactions, automate routine tasks, and provide consistent support across multiple channels. Especially valuable for organizations looking to improve customer satisfaction and operational efficiency with AI-powered tools.

Common actions

manage customer experience

automate customer service

unify communications

enhance agent performance

handle incoming calls

AI-driven customer interactioncontact center automationintegrated conversation channels

Capabilities

Key features

AI receptionist
AI employee (XBert)
Agent assist
Omnichannel communication
Unified customer inbox
Video meetings
Advanced integrations

Target Audience

professional

Integrations

Not yet documented

Pricing & Plans

Likely Not Free

💰 Pricing plans

FAQs

What is Nextiva's XBert AI employee?

XBert is Nextiva's AI employee designed to handle customer conversations from start to finish. It automates tasks and interactions, freeing up human agents to focus on more complex issues and improving overall customer service efficiency.

What communication channels does Nextiva support?

Nextiva supports a wide range of communication channels, including voice calls, texting, live chat for website visitors, messenger services, email, and social media management. It also integrates video meetings for virtual interactions.

Does Nextiva offer solutions for specific industries?

Yes, Nextiva provides tailored solutions for various industries such as healthcare, accounting, real estate, retail, automotive, legal, insurance, logistics, restaurants, nonprofit, education, government, fitness & wellness, home services, and hospitality.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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