Niia

Visit Tool

Niia is an AI receptionist tool that automates booking, rescheduling, and customer replies for salons via WhatsApp. It operates 24/7, ensuring no booking is missed, even after hours.

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At a glance

Pricing

Paid · Freemium

Free tier

Yes

API

Skill level

Non-technical

About

What is Niia?

Niia is an AI receptionist specifically designed for salons, operating 24/7 on WhatsApp to handle bookings, rescheduling, and customer inquiries. It integrates directly with a salon's WhatsApp Business number, learning specific services, prices, hours, and staff availability to provide accurate, personalized responses. Niia supports multiple languages, including Arabic, Hindi, English, and Tagalog, and automatically detects the customer's language. The tool provides a unified dashboard for salon owners to monitor all conversations and bookings, with the ability to take over any chat instantly. It also sends smart reminders to dramatically reduce no-shows, aiming to capture after-hours bookings and improve overall salon efficiency.

Best used for

Ideal for salon owners who need to automate their booking process, manage customer inquiries around the clock, and significantly reduce no-shows. Especially valuable for salons looking to capture after-hours bookings and provide multilingual customer service without additional staff.

Common actions

automate bookings

manage customer inquiries

reduce no-shows

provide 24/7 support

fashion design3D visualizationfashionapparel brandsgarment printsE-commercedesign-to-catalog workflowAI-poweredapparel designscataloging platform+ 2 more

Capabilities

Key features

24/7 WhatsApp AI receptionist
Multi-language support
Automated booking/rescheduling
Smart booking reminders
Unified dashboard inbox
Service-aware AI responses

Target Audience

Fashion e-commerce brandsapparel designers

Integrations

Pricing & Plans

Paid · Freemium

Custom / Contact for Pricing

FAQs

What happens if Niia says something incorrect to a customer?

Niia is trained on your salon's specific services and policies. If there's any uncertainty, Niia flags it for your review. You can also take over any conversation from the dashboard with a single tap, pausing Niia and allowing your staff to intervene.

Do my customers need to download an app to use Niia?

No, customers do not need to download anything. They simply message your salon's normal WhatsApp number, and Niia will reply. This ensures a seamless and friction-free experience for your clients.

How long does it take to set up Niia for my salon?

Setup is quick and efficient. Niia can be live and working for your salon in under 24 hours. The onboarding process involves connecting your WhatsApp Business number and training Niia on your services, prices, hours, and staff.

What languages does Niia support for customer interactions?

Niia supports English, Arabic, Hindi, and Tagalog, with auto-detection capabilities. She will automatically reply in the language your customer uses, ensuring clear and effective communication with a diverse clientele.

What are the pricing tiers for Niia and what do they include?

Niia offers a 14-day free trial. Paid plans start at $49/month for the Starter plan (500 conversations, 2 staff seats), $99/month for Growth (2,000 conversations, 10 staff seats, AI Analytics), and $199/month for Pro (unlimited conversations and staff, AI Analytics).

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