OhMD HIPAA Compliant Texting

OhMD HIPAA Compliant Texting is an AI-powered patient communication platform that helps physician practices reduce call volume. It offers HIPAA-compliant texting, voice AI for calls, and automated appointment booking to streamline patient interactions.

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At a glance

Pricing

Paid

Free tier

API

Yes

Skill level

Non-technical

About

What is OhMD HIPAA Compliant Texting?

OhMD HIPAA Compliant Texting is an AI-powered, omni-channel patient communication platform designed specifically for physician practices. It integrates AI-driven and human-led conversations across phone, text, and web into a single unified inbox, significantly reducing inbound patient call volume. The platform automates routine patient inquiries and appointment booking with voice and text AI, effectively ending hold times and improving operational efficiency. Key features include HIPAA-compliant texting, patient intake forms, text appointment reminders, healthcare web chat, and a virtual medical receptionist. OhMD also offers 'Hero-in-the-Loop' technology, allowing staff to seamlessly take over complex conversations from the AI when needed, ensuring comprehensive patient care while maintaining HIPAA compliance.

Best used for

Ideal for physician practices who need to streamline patient communication, reduce phone call volume, and automate routine tasks. Especially valuable for practices looking to improve patient experience and operational efficiency while maintaining HIPAA compliance through AI and human-led interactions.

Common actions

manage patient communication

automate patient scheduling

reduce call volume

ensure HIPAA compliance

send appointment reminders

iosmobile_app

Capabilities

Key features

HIPAA compliant texting
Voice AI for calls
Automated appointment booking
Patient intake forms
Text appointment reminders
Healthcare web chat
Virtual medical receptionist

Target Audience

doctornurse

Integrations

athenahealtheclinicalworksnextgenallscriptsmodmed

Pricing & Plans

Paid

Free

FAQs

Does OhMD require patients to download an app?

No, patients do not need to download an app. They communicate through their phone’s native text messaging. For encrypted conversations with protected health information, patients simply tap a secure link in their text message.

How does OhMD ensure HIPAA compliance for patient texting?

OhMD ensures HIPAA compliance through a signed Business Associate Agreement (BAA), encryption of data in transit and at rest, audit logging, and access controls. It offers both standard SMS (with consent) and encrypted messaging via secure links for sensitive health information.

Can OhMD integrate with my existing Electronic Health Record (EHR) system?

Yes, OhMD integrates with over 85 EHR systems, including popular ones like athenahealth, eClinicalWorks, NextGen, Allscripts, and ModMed. This allows for automatic patient record syncing and easy transfer of conversations to patient charts.

What happens if the AI agent cannot answer a patient's call?

OhMD's 'Hero-in-the-Loop' technology allows your team to seamlessly jump into more complex conversations over voice or two-way texting at any point. This ensures that while routine calls are handled by AI, staff can intervene when expertise is needed.

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