Ranova is an AI-Hospitality Reputation Manager that helps hotels manage guest feedback, analyze reviews, and respond faster. It centralizes reviews from various platforms and turns insights into actionable tasks for teams.
Ranova is an AI-powered platform specifically designed for the hospitality industry to streamline reputation management. It centralizes guest feedback and reviews from platforms like Google, Booking, TripAdvisor, and Expedia into a single, easy-to-read dashboard. The tool uses AI to analyze guest sentiment, detect over 3,000 issues, and generate unlimited review replies in the hotel's brand voice, which can be published directly to major OTAs. Ranova also features an Action Board that converts guest feedback into clear, structured tasks, assigning them to the right teams and tracking progress. Additionally, its Smart Collector gathers feedback through conversational exchanges via email or WhatsApp, helping to boost positive reviews by filtering satisfied guests. This comprehensive platform ensures that every guest signal leads to visible action, improving ratings and guest satisfaction.
Best used for
Ideal for hoteliers and hospitality managers who need to centralize guest reviews, respond to feedback efficiently, and translate insights into actionable tasks for their teams. Especially valuable for improving online reputation, boosting 5-star reviews, and ensuring consistent service standards across properties.
What platforms does Ranova integrate with for review collection and publishing?
Ranova integrates with major online travel agencies (OTAs) and review platforms including Google, Booking.com, TripAdvisor, and Expedia. This allows for centralized review management and direct publishing of AI-generated responses to these platforms.
Can I customize the tone of voice for the AI-generated review replies?
Yes, Ranova allows you to customize the tone of voice for its AI to ensure that all review replies are consistent with your hotel's brand voice. This helps maintain a personalized and professional communication style.
Does Ranova offer a free trial, and what does it include?
Yes, Ranova offers a free 14-day trial with email sign-up, requiring no credit card. This trial allows users to experience the platform's features for managing guest feedback and improving reputation.
How does Ranova help turn guest feedback into actionable tasks?
Ranova's Action Board uses AI to read reviews and convert them into clear, structured tasks. These tasks are grouped, prioritized, and assigned to the relevant teams, allowing for efficient tracking of progress and resolution of recurring issues.
What is the Smart Collector feature and how does it work?
The Smart Collector gathers feedback through conversational exchanges via channels like email or WhatsApp. It helps collect authentic feedback from guests, often before it becomes a public review, and can guide satisfied guests to post positive public reviews.
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