What are 'credits' (็ฎ็ฒ) in RecCloud and how are they used?
Credits, or '็ฎ็ฒ', are a consumption unit within RecCloud used for AI-related features. They are acquired by purchasing annual or short-term memberships, or by buying them separately. Different features consume credits at varying rates, such as 1 credit per minute for AI speech-to-text or 20 credits per minute for advanced video translation.
Are purchased RecCloud credits permanently valid?
No, purchased RecCloud credits are not permanently valid. Credits included with a membership are only valid for the duration of the membership. Separately purchased credits are valid for one year from the purchase date, after which any unused credits will expire.
What is the difference between the various membership tiers?
The main differences between membership tiers (Standard, Advanced, Business) lie in the amount of included credits, simultaneous processing capacity, and storage space. Business members also have the right to use generated audio and video files for commercial and profit-making purposes, unlike Standard and Advanced members.
Does RecCloud offer a refund policy?
Yes, RecCloud offers a refund policy. Users can receive a full refund if they are not satisfied within 7 days of purchase. For weekly memberships, the refund period is 3 days. Specific details regarding the refund process are available in their refund policy.
How does RecCloud ensure user data privacy and security?
RecCloud is committed to data privacy and security, complying with ISO/IEC 27001, ISO/IEC 27701, and GDPR standards. They use data encryption, access control, and identity authentication technologies to protect user files and data, ensuring no leakage risks. Users can report any suspicious activity to their team.