Ringly.Io

Ringly.io is a Customer Support & CX tool that provides AI phone support for Shopify brands. It answers calls, finds orders, and handles returns, resolving a reported 73% of calls without human intervention.

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At a glance

Pricing

Freemium · Paid · Enterprise · Usage-based

Free tier

Yes

API

Skill level

Non-technical

About

What is Ringly.io?

Ringly.io offers AI phone support specifically designed for Shopify stores, aiming to automate customer service tasks and reduce the burden on human support teams. The AI agent, Seth, is capable of answering every call, finding and tracking orders, handling returns and exchanges, and addressing product and policy questions. It boasts an average resolution rate of 73% of calls without human intervention. Ringly integrates directly with Shopify, allowing Seth to access order information and process returns. The tool supports over 30 languages and can handle multiple calls simultaneously, providing call recordings and insights for continuous improvement. It also features a 65% resolution guarantee, offering a refund if the AI doesn't resolve that percentage of calls within 90 days.

Best used for

Ideal for Shopify store owners who need to automate repetitive customer service calls, manage order inquiries, and streamline returns and exchanges. Especially valuable for businesses looking to reduce human intervention in support and provide 24/7 multilingual assistance.

Common actions

automate customer support

handle phone inquiries

manage returns

track orders

reduce call volume

Capabilities

Key features

AI phone agent
Shopify integration
Order tracking
Returns and exchanges
Multilingual support
Call recordings
Escalation rules

Target Audience

housewifehousehusband

Integrations

shopify

Pricing & Plans

Freemium · Paid · Enterprise · Usage-based

Not publicly disclosed. Check ringly.io for current pricing.

FAQs

What happens if Ringly's AI agent, Seth, cannot resolve a call?

You can configure Seth to escalate unresolved calls by transferring them to a human agent or emailing the support issue to your team. You can also set business hours for transfers, ensuring calls are handled appropriately during and after operational hours.

How quickly can a Shopify store go live with Ringly.io?

Most brands can go live in under an hour. The setup process involves connecting your Shopify store, uploading your knowledge base, setting escalation preferences, and routing your calls to the Ringly AI agent.

Does Ringly.io offer a guarantee on call resolution rates?

Yes, Ringly.io provides a 65% resolution guarantee. If the AI agent does not resolve at least 65% of calls within 90 days of use, Ringly will refund your last three months of subscription fees.

Can Ringly integrate with existing helpdesk systems?

Ringly is designed to work alongside your existing helpdesk by deflecting repetitive calls. It escalates unresolved issues by transferring calls or emailing details, allowing your team to continue using their familiar tools and workflows.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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