Risotto

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Risotto is an AI help desk tool that automates IT ticketing and internal support for various departments. It integrates with existing tools like Slack and Jira, providing instant answers and access provisioning.

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At a glance

Pricing

Paid · Enterprise

Free tier

API

Skill level

Technical

About

What is Risotto?

Risotto is an AI-powered help desk designed to automate internal support across IT, HR, Legal, Finance, Engineering, and Security teams. It automates up to 40% of internal tickets by understanding context, not just keywords, offering smart routing and instant answers. The platform integrates seamlessly with existing tools like Slack, Jira, Notion, Confluence, Fresh Service, and Zendesk, allowing employees to submit and resolve requests without leaving their communication channels. Risotto also handles Identity and Access Management (IAM) automations, enabling secure access provisioning in minutes. It builds self-updating knowledge bases and provides audit-ready access controls, making it suitable for mid-to-large-sized organizations looking to streamline support operations and reduce manual, repetitive tasks.

Best used for

Ideal for IT operations managers and platform engineers who need to automate tier 1 support, manage access provisioning, and provide cross-departmental internal support. Especially valuable for mid-to-large-sized firms looking to integrate AI into their existing ticketing systems and communication platforms like Slack.

Common actions

automate IT support

manage access requests

streamline internal ticketing

build knowledge base

integrate help desk

Capabilities

Key features

AI ticketing automation
IAM automations
Slack ticketing
Automatic knowledge management
Cross-department support
No-code workflows

Target Audience

developer

Integrations

slackjiranotionconfluencefreshservicezendesk

Pricing & Plans

Paid · Enterprise

Not publicly disclosed. Check www.tryrisotto.com for current pricing.

FAQs

What is the starting price for Risotto?

Risotto offers a Startup Plan for organizations with fewer than 200 employees, priced at $1,250 per month. They also have plans for larger businesses, which likely involve custom pricing.

Which departments can use Risotto for internal support?

Risotto extends beyond IT to support HR, Legal, Finance, Engineering, and Security teams. It helps automate responses to common questions, manage approvals, and maintain compliance across these departments.

How does Risotto integrate with existing tools?

Risotto integrates with popular ticketing tools like Jira, Freshservice, and Zendesk, as well as IAM platforms, Confluence, Notion, and Slack. It aims to work within your current tech stack to minimize change management.

Can Risotto automate access provisioning?

Yes, Risotto can automate Identity and Access Management (IAM) tasks. It allows users to request access via communication tools, coordinates approvals, and automatically provisions access through IAM/IGA tools, maintaining a full audit trail.

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