Riviera

Riviera is an AI Voice Agents for Hospitality tool that provides instant, intelligent voice experiences for hotel guests. It handles calls, answers questions, and takes action 24/7, allowing staff to focus on in-person guests.

Claim this tool

No Views Yet

At a glance

Pricing

Freemium · Enterprise

Free tier

Yes

API

Yes

Skill level

Mixed

About

What is Riviera?

Riviera powers AI voice agents specifically designed for the hospitality industry, offering 24/7 automated call handling, dining orders, and reservations in multiple languages. The platform ensures every guest is answered instantly, freeing up hotel staff to focus on guests present at the property. Key features include real-time language detection and switching, seamless handoffs to human staff with full conversation context, and guest intelligence that loads preferences and reservation details before a call. Riviera also handles various communication channels like calls, texts, emails, and chat, all managed from a unified dashboard. It provides visual workflow builders for agents and offers AI insights to help hotels understand trends and opportunities from guest interactions.

Best used for

Ideal for hotels and hospitality businesses who need to automate guest interactions, manage calls and messages around the clock, and provide instant multilingual support. Especially valuable for reducing staff workload and ensuring no guest inquiry goes unanswered, even during peak hours or off-peak times.

Common actions

automate customer service

handle guest inquiries

manage reservations

provide 24/7 support

improve guest experience

hotel operationsAI voice agentautomated call handling24/7 Supportguest experience

Capabilities

Key features

AI voice agents
Multilingual support
Seamless human handoff
Guest intelligence
Visual workflow editor
AI insights
Multi-channel communication

Target Audience

hotel managershospitality staffcustomer service managers

Integrations

Not yet documented

Pricing & Plans

Freemium · Enterprise

Custom pricing (Contact sales)

FAQs

What types of guest interactions can Riviera's AI agents handle?

Riviera's AI agents can handle a wide range of guest interactions, including calls, dining orders, reservations, spa bookings, and late check-out requests. They also answer common questions and manage communications across phone, SMS, email, and chat channels, 24/7.

How does Riviera manage language barriers with guests?

Riviera automatically detects the guest's language in real-time and switches fluently, supporting over 10 languages. It can identify the language within the first few words and even adapt if a guest switches languages mid-call, ensuring seamless communication.

What happens if a guest needs to speak with a human staff member?

When a guest requires human assistance, Riviera performs a seamless handoff. It transfers the call to staff with a full AI summary, relevant stay details, and the complete conversation transcript already loaded, providing context before the staff member even speaks.

Does Riviera offer insights into guest interactions?

Yes, Riviera provides AI Insights that analyze every call and conversation. It automatically surfaces trends, complaints, and opportunities, helping hotels understand guest behavior, identify surging requests, and optimize operations based on real-time data.

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

Trending

Explore

Browse AI tools by category

Content & Design Productivity & Business Coding & Development AI Agents & Automation Research & Education Wellness & Lifestyle Career Development Marketing & Growth Data & Analytics Customer Support & CX Finance E-commerce