Sei AI

Sei AI provides AI agents for financial institutions to streamline front-office, compliance, and back-office workflows. It offers compliant voice agents, call monitoring, and complaint-management solutions.

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At a glance

Pricing

Paid · Enterprise · Custom

Free tier

API

Yes

Skill level

Technical

About

What is Sei AI?

Sei AI is an AI platform designed for financial institutions, offering compliant AI agents to automate and streamline various workflows across customer experience, operations, underwriting, and compliance teams. The platform provides solutions for customer support, collections, underwriting, and compliance, including real-time call monitoring, agent assist, and complaints management. Sei AI agents can interact via voice, email, and chat, handling tasks like payment collection, account inquiries, and fraud disputes with 100% auditability. It also features document intelligence for validating loan files and ensuring regulatory adherence, built with a strong commitment to security and privacy, being PCI L1 and SOC2 Type 2 compliant.

Best used for

Ideal for financial institutions who need to automate customer interactions, ensure regulatory compliance in communications, and streamline document processing. Especially valuable for banks, credit unions, and fintechs looking to reduce handle times, improve NPS, and manage complaints efficiently with AI-powered solutions.

Common actions

automate customer support

monitor calls for compliance

manage customer complaints

validate financial documents

streamline back-office operations

Capabilities

Key features

Compliant voice AI agents
Real-time call monitoring
Customer complaints tracker
Document intelligence
Underwriting and QC
Agent assist
Regulatory compliance guardrails

Target Audience

financial institutionscompliance officerscustomer service managersunderwriters

Integrations

payment-processorsloan-management-systemsccaas-softwarecrmtelephony

Pricing & Plans

Paid · Enterprise · Custom

Not publicly disclosed. Check seiright.com for current pricing.

FAQs

How does Sei AI ensure data security and privacy?

Sei AI deploys systems in private VPCs with isolated, sandboxed environments for each customer. It is PCI L1 and SOC2 Type 2 compliant, undergoing regular penetration testing to maintain high security and privacy standards.

Can Sei AI adapt to my company's specific policies and guidelines?

Yes, Sei AI is designed for customizability. Users can integrate their own policies, guidelines, and Standard Operating Procedures (SOPs), allowing the platform to adapt and incorporate these specific rules into its operations.

How does Sei AI differ from other voice AI platforms?

Sei AI is built with a compliance-first approach, trained on consumer protection regulations with strict guardrails. It ensures privacy, prevents sensitive information leakage, and audits every interaction against regulations and rulebooks.

How frequently are the compliance guidelines updated within Sei AI?

Sei AI's agents regularly monitor for regulatory changes and incorporate them into the system. The platform can also dynamically monitor and update AI models based on your company's policy changes.

What kind of support does Sei AI provide to its customers?

Sei AI offers a dedicated account manager for each customer, along with a private Slack channel, email, and call support. These support services are backed by strict Service Level Agreements (SLAs).

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