Simplr

Simplr is a customer support & CX tool that provides device insurance, extended warranty, and tech support services. It offers repair, replacement, and reimbursement for eligible devices, along with expert tech assistance.

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At a glance

Pricing

Paid

Free tier

API

Skill level

Non-technical

About

What is Simplr?

Simplr, operating under the brand Asurion, is a leading provider of device protection and support services for a wide range of electronics, including cell phones, consumer electronics, and home appliances. The platform offers comprehensive plans that cover repairs, replacements, and reimbursements for eligible devices. Beyond protection, Simplr provides expert tech support to help users get the most out of their devices, troubleshoot issues, and optimize performance. With a network of uBreakiFix stores, it also facilitates fast repairs for various devices, even without a protection plan. Simplr aims to offer peace of mind through reliable coverage and accessible technical assistance for everyday tech challenges.

Best used for

Ideal for individuals and families who need to protect their electronic devices, get expert tech support, and access fast repair services. Especially valuable for those seeking comprehensive coverage for phones, home tech, and appliances.

Common actions

Protect devices

Get tech support

Repair electronics

Manage claims

Capabilities

Key features

Device insurance
Extended warranty
Tech support
Device repair
Device replacement
Claim management

Target Audience

consumers with multiple devicesindividuals seeking device protectiontech support seekers

Integrations

Not yet documented

Pricing & Plans

Paid

Not publicly disclosed. Check simplr.ai for current pricing.

FAQs

What types of devices does Simplr (Asurion) protect?

Simplr, operating as Asurion, protects a wide range of devices including cell phones, consumer electronics like laptops and tablets, and home appliances. They offer plans for individual devices and whole-home tech coverage.

How do I start a claim with Simplr (Asurion)?

You can start a new claim directly on the Asurion website by providing details about your eligible device. The process allows for repair, replacement, or reimbursement depending on your plan and the issue.

Does Simplr (Asurion) offer in-person repair services?

Yes, Simplr (Asurion) offers in-person repair services through its uBreakiFix® stores. These locations can handle repairs for various devices, including iPhones, Samsung Galaxy, Google Pixel, computers, and more, even without a protection plan.

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Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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