Smartsupp

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Smartsupp is a Customer Support & CX tool that provides live chat, chatbots, and AI tools to boost online sales. It helps businesses engage with customers, generate leads, and offer real-time support.

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At a glance

Pricing

Freemium · Paid · Enterprise

Free tier

Yes

API

Yes

Skill level

Non-technical

About

What is Smartsupp?

Smartsupp is a comprehensive customer support and sales platform designed to enhance online business interactions through live chat, chatbots, and AI-powered tools. It enables businesses to engage visitors in real-time, automate customer interactions, and generate leads around the clock. Key features include a multichannel inbox for live chat, email, Messenger, and WhatsApp, along with AI Agents like Smartsupp Mira AI for product recommendations and FAQ resolution. The platform also offers AI Reply Assistant to speed up responses, automation flows for repetitive tasks, and detailed reporting. Smartsupp aims to convert website visitors into loyal customers by providing instant assistance and personalized experiences.

Best used for

Ideal for small businesses and e-commerce sites who need to automate customer support, engage website visitors, and generate sales leads. Especially valuable for improving conversion rates and customer satisfaction by providing instant, personalized assistance across multiple communication channels.

Common actions

automate customer support

engage website visitors

generate sales leads

provide real-time assistance

manage customer conversations

Capabilities

Key features

Multichannel live chat
AI Agents/Assistants
AI Reply Assistant
Automation flows
Lead generation
Visitor insights
Team management

Target Audience

housewifehousehusband

Integrations

shopifywordpressshoptetprestashopepagesgmailyahoohotmail+ 2 more

Pricing & Plans

Freemium · Paid · Enterprise

Not publicly disclosed. Check smartsupp.com for current pricing.

FAQs

What is Smartsupp Mira AI?

Smartsupp Mira AI is an AI-powered shopping assistant that learns about your business and products. It provides instant assistance, product recommendations, and support, answering up to 80% of common questions. It can also be customized with your brand's identity and tone.

Does Smartsupp offer a free plan?

Yes, Smartsupp offers a free plan that includes 1 operator and 25 conversations per month, along with live chat, WhatsApp, and Messenger support. It also provides a limited 14-day conversation history.

Can I integrate Smartsupp with my e-commerce platform?

Smartsupp offers out-of-the-box integrations with popular e-commerce platforms like Shopify, WordPress, Shoptet, PrestaShop, and ePages. It also supports over 80 other platform integrations to streamline your customer communication.

What communication channels does Smartsupp support?

Smartsupp unifies messages from various channels into a single dashboard. It supports live chat on your website, email (Gmail, Yahoo, Hotmail), Facebook Messenger, and WhatsApp, allowing you to manage all customer interactions efficiently.

What is the AI Reply Assistant?

The AI Reply Assistant helps cut down response times by assisting agents in writing better replies faster. It can also translate messages into selected languages with a single click, improving efficiency and customer satisfaction.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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