SpeakSpots

SpeakSpots is a Customer Support & CX tool that provides AI-powered WhatsApp guest support for hotel chains. It offers instant, multilingual communication and integrates with existing PMS systems.

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At a glance

Pricing

Freemium · Paid

Free tier

Yes

API

Skill level

Mixed

About

What is SpeakSpots?

SpeakSpots is an AI-powered WhatsApp solution specifically designed for hotel chains, offering instant and multilingual guest support. It features an Agentic AI chatbot that understands context, tone, and intent, providing natural and empathetic responses that feel human-like. The platform seamlessly integrates with various Property Management Systems (PMS), including Cloud and On-Premise solutions, to manage housekeeping, maintenance, and F&B requests. SpeakSpots automatically syncs with hotel content from websites, apps, and documents to build its knowledge base, which also learns from front desk staff over time. As an official WhatsApp Tech Provider, it ensures effortless communication for guests without requiring app downloads, while an interactive portal allows hotel staff to oversee requests and reservations with full visibility and control. It also ensures GDPR compliance for secure guest communication.

Best used for

Ideal for hotel chains who need to automate guest support via WhatsApp, integrate seamlessly with their existing PMS, and enhance overall guest satisfaction. Especially valuable for properties looking to streamline operations, offer multilingual assistance, and proactively boost F&B and service reservations.

Common actions

automate guest support

enhance guest communication

integrate with PMS

manage hotel operations

boost F&B revenue

Capabilities

Key features

AI-powered WhatsApp assistant
PMS integration
Automated knowledge base sync
Multilingual guest support
Interactive staff portal
GDPR compliance
F&B reservation boosting

Target Audience

hotel managershospitality staffit managers in hospitalitycustomer service managers

Integrations

Pricing & Plans

Freemium · Paid

Free Trial 1 hotel · Ready in 3 weeks Start free trial Free for 30 days Own WhatsApp phone number PMS integration (Cloud and On-Premise) Syncing of Websites, Apps and Documents One F&B sales initiative Dedicated support team | Seasonal Plan Only pay when you're open Get pricing Per room / month Ever...

FAQs

What is the minimum commitment period for Speakspots?

Speakspots offers a flexible monthly subscription with no lock-in clauses or minimum commitment period. You can cancel the service at any time without incurring any fees, providing hotels with complete flexibility based on their operational needs.

Can I add or remove hotels from the Speakspots service as needed?

Yes, you have the flexibility to add or remove hotels from your Speakspots service on a month-to-month basis. This allows hotel chains to adapt the service to their changing operational needs and business priorities.

How does Speakspots integrate with existing Property Management Systems (PMS)?

Speakspots integrates with various PMS providers in both Cloud environments (using APIs/Webhooks) and On-Premise setups (via SFTP/DLL). Their technical team works with you and your PMS partner to define the best architecture for each property.

Does Speakspots offer discounts for larger hotel groups?

Yes, Speakspots provides volume-based discounts. These discounts are determined by the size of the individual hotel and the total number of properties within your hotel group or chain, making it more cost-effective for larger operations.

What happens if my hotel is only open for part of the year or undergoing renovations?

Speakspots offers a seasonal plan where you only pay during the months your hotel is operational. If a hotel is temporarily closed for renovations, its subscription is not billed during that period, ensuring you only pay for active service.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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