Tiledesk is an open-source AI operating system that helps businesses build AI chatbots and connect live agents. It automates conversations and boosts customer support with no-code tools.
Tiledesk is an open-source, no-code platform designed to build AI chatbots and integrate live agents for customer support and internal operations. It functions as an AI operating system, enabling scalable and automated workflows for various use cases like customer service, lead qualification, and information retrieval. The platform features a visual Design Studio for crafting interactive conversations, a Knowledge Base for integrating data sources, and multichannel support across web, WhatsApp, voice, and email. Tiledesk also offers advanced capabilities like Agentic RAG, Hybrid Search, and Human-in-the-Loop functionality, allowing AI agents to learn and improve continuously from human interactions. It supports on-premises deployment for data privacy and integrates with local LLMs and vector stores.
Best used for
Ideal for businesses and enterprises who need to automate customer support across multiple channels, qualify leads efficiently, and provide instant information retrieval. Especially valuable for organizations seeking an open-source, no-code solution with robust AI capabilities and options for on-premises deployment.
Does Tiledesk support on-premises deployment for data privacy?
Yes, Tiledesk offers on-premises deployment, allowing businesses to maintain complete control over their AI infrastructure. This ensures data and privacy protection by deploying Tiledesk behind your firewall, while still providing enterprise-grade security and performance.
Can Tiledesk integrate with existing knowledge bases and external data sources?
Absolutely. Tiledesk allows you to integrate your existing knowledge base, documents, or other external data sources. This enables AI Agents to deliver accurate answers by leveraging all your content instantly, ensuring comprehensive and up-to-date information retrieval.
What channels can Tiledesk AI Agents be deployed on?
Tiledesk AI Agents can be deployed across multiple channels to meet users where they are. This includes web, WhatsApp, voice, SMS, and email, offering consistent, real-time support on every platform. It also integrates with Facebook Messenger.
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