Verint Israel

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Verint is a CX automation platform that helps organizations automate customer interactions across various touchpoints using AI-powered bots. It focuses on delivering measurable AI business outcomes for contact centers.

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At a glance

Pricing

Likely Not Free · Enterprise

Free tier

API

—

Skill level

Technical

About

What is Verint Israel?

Verint is a leader in CX automation, providing an open CCaaS platform powered by AI and bots to help iconic brands achieve tangible AI business outcomes. The platform offers capabilities like Conversational and Agentic AI, CX Analytics, Knowledge Automation, Copilots, Quality Automation, and Workforce Engagement. It aims to lower costs, increase revenue, and elevate customer experience by automating CX workflows and improving agent capacity. Verint helps businesses embrace Generative AI, improve service quality, boost agent productivity, and move to an open CCaaS platform, with a strong emphasis on measurable ROI.

Best used for

Ideal for large organizations and enterprises who need to automate customer service workflows, enhance agent productivity, and gain insights from customer interactions. Especially valuable for contact centers looking to lower operational costs and elevate customer experience through AI-powered solutions.

Common actions

automate customer service

analyze customer interactions

improve agent productivity

manage workforce engagement

enhance customer experience

Customer Support

Capabilities

Key features

Conversational AI
Agentic AI
CX Analytics
Knowledge Automation
AI Copilots
Quality Automation
Workforce Engagement

Target Audience

customer service managerscontact center directorscxo (chief experience officers)it directors

Integrations

Not yet documented

Pricing & Plans

Likely Not Free · Enterprise

Contact for Pricing

FAQs

What kind of AI capabilities does Verint offer?

Verint offers a range of AI capabilities including Conversational and Agentic AI for automating interactions, AI Copilots to assist agents, and Quality Automation for evaluating interactions. It also leverages AI for CX Analytics and Knowledge Automation to provide insights and consistent information.

How does Verint help businesses achieve ROI?

Verint helps businesses achieve ROI by lowering costs through AI-driven self-service and reduced average call durations, increasing revenue via improved cross-sell rates and transcription accuracy, and elevating CX with higher NPS scores through real-time agent coaching and speech analytics.

Which industries can benefit from Verint's CX automation?

Verint's CX automation solutions are designed to benefit a wide range of industries including Banking, Insurance, Public Sector, Retail, and Telecommunications. The platform's flexibility allows it to address specific CX challenges across various business environments.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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AI Agents & Automation › Chatbots & Conversational AI

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