Shypd.aiThe largest open index of AI toolsxFind (Acquired) is an AI platform that helps support teams predict escalations, detect sentiment, and automate coaching. It extracts nuanced signals from customer interactions to drive proactive support actions.
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About
xFind, now part of SupportLogic, is an enterprise AI platform designed to revolutionize customer support. It leverages AI agents to extract nuanced signals from customer interactions, maintaining context across various touchpoints and driving proactive actions. The platform helps support teams predict and prevent escalations, detect customer sentiment, and automate coaching. Key features include a Knowledge Agent for quick answers, an Escalation Agent for effective management, and a Sentiment Agent to understand the true voice of the customer. It also offers agents for prioritization, voice analysis, routing, coaching, account health, language translation, and summarization, all integrated with existing ticketing systems and CRM widgets.
Capabilities
Pricing & Plans
Likely Not Free
Not publicly disclosed. Check xfind.ai for current pricing.
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