YeldaAI

YeldaAI is a Customer Support & CX tool that provides AI-powered callbots, voicebots, and chatbots for customer relations. It offers instant responses and relieves agents of repetitive calls, handling up to 100% of customer inquiries.

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At a glance

Pricing

Usage-based

Free tier

API

Skill level

Non-technical

About

What is YeldaAI?

YeldaAI offers an advanced AI solution for customer relationship management, enabling businesses to deploy callbots, voicebots, and chatbots equipped with generative AI. These virtual agents can handle 100% of customer calls, providing instant responses and significantly reducing the burden of repetitive inquiries on human agents. The platform supports human-level conversations, allowing customers to express themselves naturally. YeldaAI integrates natively with existing systems and can be deployed across various communication channels, including telephone, websites, email, Messenger, and WhatsApp. It aims to improve customer satisfaction, reduce wait times, and increase operational productivity by autonomously handling a large portion of customer interactions.

Best used for

Ideal for businesses in hospitality, insurance, financial services, healthcare, e-commerce, telecoms, and call centers who need to automate customer service, handle FAQs, and manage appointments. Especially valuable for reducing call volume and improving customer satisfaction with 24/7 availability.

Common actions

automate customer service

handle customer inquiries

reduce call volume

deploy virtual agents

improve customer experience

Capabilities

Key features

AI callbots
AI voicebots
AI chatbots
Native system integration
Multi-channel deployment
Automated FAQ answers
Appointment booking

Target Audience

customer service managersbusiness ownersoperations managersit directors

Integrations

Not yet documented

Pricing & Plans

Usage-based

Not publicly disclosed. Check yelda.ai for current pricing.

FAQs

What is the pricing structure for YeldaAI's callbot solution?

YeldaAI offers free setup for its callbot solution. The cost is then usage-based, charging $0.15 per minute of communication. This model aims to be more cost-effective than employing human agents for similar tasks, providing a clear and transparent pricing structure for businesses.

What types of customer interactions can YeldaAI's virtual agents handle?

YeldaAI's virtual agents can handle a wide range of customer interactions, including booking and appointment making, call routing, authentication, and general customer service inquiries. They are also adept at automating answers to frequently asked questions and can transfer complex calls to human agents after qualification.

On which channels can YeldaAI's virtual agents be deployed?

YeldaAI's virtual agents can be deployed across multiple communication channels. This includes callbots for phone interactions, voicebots for websites and mobile sites, and voice chatbots for messaging platforms such as WhatsApp, Messenger, and Instagram, ensuring broad customer reach.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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