Yuma AI (YC W23)

Yuma AI is a Customer Support & CX tool that automates ecommerce support, sales, social, and chat with AI agents. It resolves tickets, grows revenue, and keeps response times low without scaling headcount.

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At a glance

Pricing

Custom

Free tier

Yes

API

Skill level

Non-technical

About

What is Yuma AI (YC W23)?

Yuma AI is an AI platform designed for e-commerce businesses to automate customer interactions across support, sales, social, and chat channels. It integrates directly with existing helpdesks like Gorgias, Zendesk, and Salesforce, as well as e-commerce platforms such as Shopify, WooCommerce, and Magento. Yuma's AI agents are purpose-built to resolve tickets end-to-end by taking real actions across various platforms, just like human agents. The platform is known for its high accuracy, with built-in guardrails and quality control checks. Yuma offers a white-glove setup service, where a dedicated account manager configures AI automations and processes at no extra cost, requiring zero engineering work from the user. It also provides a 30-day trial period to test the AI on live customer service tickets.

Best used for

Ideal for shopify owners who need to automate customer support tickets, manage returns and exchanges, and handle order cancellations. Especially valuable for brands looking to reduce response times and scale customer service without increasing headcount, with a focus on high accuracy.

Common actions

automate customer support

manage customer inquiries

improve response times

handle sales interactions

automate social media responses

E-commerceCustomer SupportAI chatbots

Capabilities

Key features

Automate support tickets
AI agents for sales
AI agents for social
AI agents for chat
End-to-end ticket resolution
High accuracy guardrails
No-code setup

Target Audience

shopify owner

Integrations

shopifygorgiaszendeskwoocommercemagentogladlysalesforcerecharge+ 1 more

Pricing & Plans

Custom

Free Trial

FAQs

What e-commerce platforms does Yuma AI integrate with?

Yuma AI is purpose-built to work with top e-commerce platforms such as Shopify, WooCommerce, and Magento. It also connects with helpdesks like Gorgias, Zendesk, Gladly, and Salesforce to automate support tickets and customer interactions.

Does Yuma AI require technical skills or developers for setup?

No, Yuma AI requires zero engineering work to set up. A dedicated account manager from Yuma configures your AI automations, writes your automation processes, and connects Yuma to your helpdesk and e-commerce tools at no extra cost.

How does Yuma AI ensure high accuracy in resolving tickets?

Yuma AI ensures high accuracy by implementing multiple quality control checks, including policy verification, intent matching, and response validation. If any uncertainty is detected, Yuma escalates the ticket to a human agent instead of guessing, maintaining quality and customer satisfaction.

Can I try Yuma AI before committing to a full plan?

Yes, Yuma AI offers a 30-day trial period. During this time, you can test the AI on live e-commerce customer service tickets using your real data, helpdesk, and customers. The Yuma team handles the full setup and configuration for the trial.

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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Also listed in

This tool also appears in

E-commerce › Checkout & Conversion E-commerce › Customer Retention E-commerce › Personalization AI Agents & Automation › Workflow Agents

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