I2x

i2x is an AI-powered Customer Support & CX tool that coaches contact center agents in real-time during calls. It analyzes 100% of calls for quality, compliance, and sales opportunities, providing live recommendations and automated feedback.

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At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Mixed

About

What is i2x?

i2x is an AI-powered platform designed to enhance contact center performance through real-time agent assistance, comprehensive call analysis, and voicebots. It coaches agents live during conversations, providing context-specific recommendations in under 0.4 seconds to improve quality and sales. The tool transcribes and analyzes every call for quality, compliance risks, and sales signals, offering automated quality reports and data-driven coaching plans for team leaders. i2x also features voicebots for automated inbound/outbound calls and virtual customer training. Developed and hosted in Germany, i2x ensures 100% GDPR compliance with EU data hosting and anonymization, making it ideal for the DACH market.

Best used for

Ideal for contact center management and team leaders who need to improve agent performance, ensure compliance, and boost sales efficiency. Especially valuable for organizations operating in the DACH market requiring strict GDPR adherence and real-time coaching capabilities.

Common actions

coach agents live

analyze call performance

automate quality assurance

improve sales calls

ensure compliance

Capabilities

Key features

Real-time agent coaching
100% call analysis
Automated quality reports
Voicebots for telephony
GDPR-compliant anonymization
EU data hosting

Target Audience

coachsales repmarketerstartup founder

Integrations

Not yet documented

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check i2x.ai for current pricing.

FAQs

How does i2x ensure GDPR compliance?

i2x is built for the DACH market, offering full GDPR compliance, EU data hosting in secure European data centers, and clear data retention and deletion policies. It also provides pre-made documents and works with works councils to facilitate implementation.

What is the typical reaction time for i2x's real-time recommendations?

The AI assistant analyzes conversations in real-time and displays context-specific recommendations directly on the agent's screen with a reaction time of under 0.4 seconds, ensuring immediate and relevant guidance during calls.

Can i2x help with agent onboarding and training?

Yes, i2x significantly accelerates agent onboarding, potentially by up to 60%. It provides live coaching and automated feedback, and offers virtual customers for employee training, helping new agents gain confidence and proficiency faster.

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AI Chatbots Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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