Kea

Kea is a Customer Support & CX tool that provides AI-powered voice assistance for restaurants. It answers calls, takes orders, and streamlines operations, integrating directly with POS systems to enhance efficiency.

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At a glance

Pricing

Paid

Free tier

API

Skill level

Non-technical

About

What is Kea?

Kea AI is a specialized voice AI solution designed for restaurants, acting as an intelligent phone assistant that never misses a call. It integrates directly with over 11 POS systems, including Toast, Square, Clover, and Olo, allowing it to take customer orders with modifiers and send them straight to the kitchen KDS. Beyond order taking, Kea AI handles dynamic FAQs, 24/7 call answering, and even throttles orders during peak times. The platform includes an AI Menu Analyzer to ensure accuracy, call reporting for insights, and supports delivery and various payment methods like Apple & Google Pay. With features like the AI Judge for order accuracy and the Food Critic for real-time menu updates, Kea aims to supercharge restaurant operations and improve customer experience.

Best used for

Ideal for restaurant owners and managers who need to automate phone order taking, handle customer inquiries 24/7, and integrate seamlessly with existing POS systems. Especially valuable for reducing missed calls, improving order accuracy, and gaining insights from call data to optimize operations.

Common actions

automate phone orders

answer customer questions

streamline restaurant operations

integrate with POS

manage call volume

Customer Support

Capabilities

Key features

Voice AI ordering
24/7 call answering
POS integrations
AI menu analyzer
Dynamic FAQs
Call reporting
Secure payments

Target Audience

Restaurantsfood service businesses

Integrations

toastsquarecloverolo

Pricing & Plans

Paid

Contact for Pricing

FAQs

What is the pricing for Kea AI?

Kea AI offers a single pricing plan at $450 per month, which includes unlimited concurrent calls, a dedicated Kea number, POS integrations, AI call reporting, 86 detection, secure payments, and more. There are no per-order costs or hidden fees.

How quickly can Kea AI be set up for a restaurant?

Kea AI can be set up and go live very quickly. Users can connect their menu via direct POS integrations in under 15 minutes and start taking AI orders instantly. The entire onboarding process can be completed in a day, not weeks.

What kind of accuracy does Kea AI offer for orders?

Kea AI boasts a 99.3% order accuracy rate. It uses an 'AI Judge' to ensure every order matches the menu down to the last detail and a 'Food Critic' to inform customers about real-time item availability and special instructions.

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Subcategories trending in Customer Support & CX

AI Chatbots Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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This tool also appears in

AI Agents & Automation › Voice Agents

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