Knowl

Knowl is an AI-native call center tool that provides compliant and high-converting conversations for the BFSI sector. It offers fully automated workflows and supports 10 Indian languages.

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At a glance

Pricing

Likely Not Free

Free tier

API

—

Skill level

Technical

About

What is Knowl?

Knowl is an AI-native call center platform specifically designed for the Banking, Financial Services, and Insurance (BFSI) sector. It leverages AI to create human-like conversations for various applications, including debt collection, loan and credit sales, and insurance renewals. The platform ensures 100% RBI compliance for debt collection, offers intent-led guided sales conversations, and provides instant quotes for insurance renewals. Knowl is built for scalability, handling over 3 million calls daily with sub-300ms latency and supporting 10 Indian languages. Its core technology includes a conversation engine trained on BFSI use-cases, a data science layer for virtual CRM and call prioritization, and a low-latency telephony infrastructure with real-time audio streaming, STT, TTS, VAD, and barge-in capabilities. The platform also features real-time LLM orchestration, compliance and logging, and conversation analytics.

Best used for

Ideal for BFSI organizations who need to automate customer interactions, manage debt collection efficiently, and conduct intent-led sales conversations. Especially valuable for institutions requiring 100% RBI compliance and support for multiple Indian languages at scale.

Common actions

automate call center

manage debt collection

conduct sales calls

handle insurance renewals

ensure regulatory compliance

Capabilities

Key features

AI-native conversation engine
BFSI-specific models
10 Indian languages supported
Real-time LLM orchestration
Compliance and logging
Automated workflows
Low-latency telephony

Target Audience

startup founderproduct managersales repmarketer

Integrations

Not yet documented

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check knowl.ai for current pricing.

FAQs

What specific BFSI use cases does Knowl support?

Knowl is designed for debt collection, including early-bucket nudges and settlement negotiation, as well as loan and credit sales with intent-led, guided conversations. It also handles insurance renewals, offering guided plan discovery, comparison, and instant quotes.

How does Knowl ensure compliance for debt collection?

Knowl's debt collection module is 100% RBI compliant. Its conversation engine is trained on BFSI use-cases to adapt tone, detect silences, adjust pace, and maintain compliance throughout the interaction, with built-in logging and real-time LLM orchestration.

What kind of scalability and language support does Knowl offer?

Knowl is built to scale, capable of handling over 3 million calls daily with sub-300ms latency. It supports 10 Indian languages, making it suitable for diverse customer bases within the Indian financial sector.

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