Parlance

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Parlance uses conversational AI to modernize and improve caller experiences. It empowers organizations to harness the power of voice for friction-free access.

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At a glance

Pricing

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Free tier

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API

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Skill level

Mixed

About

What is Parlance?

Parlance leverages conversational AI to transform and enhance how callers interact with organizations. The platform is designed to improve the caller experience by allowing customers to speak naturally and connect quickly when they call on the phone. This technology aims to provide friction-free access to information and services, streamlining communication and boosting efficiency for businesses.

Best used for

Improving customer service and call routing efficiency through natural language understanding.

Common actions

Improve customer service

Automate calls

Enhance caller experience

Streamline communication

Capabilities

Key features

Conversational AI
Modernize caller experience
Natural language interaction
Friction-free access

Target Audience

Customer service managersIT managersBusiness owners

Integrations

Not yet documented

Pricing & Plans

unknown

Not publicly disclosed. Check parlancecorp.com for current pricing.

FAQs

How does Parlance integrate with existing telephony systems or contact center infrastructure?

Parlance is designed to integrate seamlessly with a wide range of existing PBX, UC, and contact center platforms. The specific integration method depends on your current infrastructure, but Parlance typically acts as a front-end conversational layer, routing calls efficiently after natural language processing.

What kind of performance improvements can organizations expect after implementing Parlance?

Organizations typically see significant improvements in caller satisfaction, reduced call abandonment rates, and increased operational efficiency. This includes faster call resolution, reduced agent workload for routine inquiries, and more accurate call routing, leading to cost savings and better customer service.

Can Parlance handle complex or nuanced caller requests, or is it limited to basic interactions?

Parlance's conversational AI is built to handle a broad spectrum of caller requests, from simple information retrieval to more complex routing needs. Its natural language processing capabilities allow it to understand nuance and context, ensuring callers can speak naturally without needing to use specific keywords or phrases.

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Subcategories trending in Customer Support & CX

AI Chatbots Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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This tool also appears in

AI Agents & Automation › Voice Agents AI Agents & Automation › Chatbots & Conversational AI

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