Agentforce is an AI agent platform that enables businesses to build and customize autonomous AI agents. It supports employees and customers 24/7, integrating fully with the Salesforce ecosystem.
Agentforce, powered by Salesforce, is an enterprise-grade AI agent platform designed to elevate customer and employee experiences. It allows businesses to build and customize autonomous AI agents that operate 24/7 across various platforms like self-service portals and messaging channels. The platform provides a robust set of tools within Agent Builder for managing the complete agent development lifecycle, including building, testing, deploying, managing, and orchestrating AI agents at scale. It leverages Salesforce CRM data and external data, enabling agents to reason through complex requests, retrieve accurate knowledge, and take actions. Agentforce offers out-of-the-box agents for service, sales, marketing, and commerce, and can be customized for any role or industry using low-code tools like Flows, Prompts, Apex, and MuleSoft APIs.
Best used for
Ideal for small business owners and sales reps who need to automate customer support, streamline sales development, and optimize marketing campaigns. Especially valuable for businesses leveraging the Salesforce ecosystem to deploy autonomous AI agents for 24/7 operations.
sales repmarketersmall business ownerproduct manager
Integrations
salesforcemulesoft
Pricing & Plans
Freemium · Paid · Usage-based
Free
FAQs
What is Agentforce and how does it work?
Agentforce is an autonomous AI application from Salesforce that answers questions, takes actions, and improves productivity. It uses an Atlas Reasoning Engine to break down complex requests, retrieve accurate business knowledge, and execute tasks, scaling across teams and departments.
Can I build custom AI agents with Agentforce?
Yes, Agentforce offers a low-code Agent Builder that allows businesses to customize out-of-the-box agents or build new ones. You can define subagents, write natural language instructions, and create action libraries using existing tools like Flows, Prompts, Apex, and MuleSoft APIs.
What types of AI agents are available with Agentforce?
Agentforce provides out-of-the-box agents for various roles and industries, including Service Agent, Sales Development Representative (SDR), Sales Coach, Merchandiser, Buyer Agent, Personal Shopper, and Campaign Optimizer. These agents handle specific tasks across service, sales, marketing, and commerce.
How much does Agentforce cost?
Every Salesforce customer can start using Agentforce for free with Salesforce Foundations. Pricing options include Flex Credits, Conversations, or per-user licensing, designed to accommodate different deployment needs and scales.
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