Avoca

Avoca is a Customer Support & CX tool that provides an AI workforce for home service businesses. It offers always-on agents to answer calls, book jobs, and manage customer interactions 24/7.

Claim this tool

1View

At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Non-technical

About

What is Avoca?

Avoca AI is an AI front office solution specifically designed for home service businesses, offering always-on agents that handle calls, fill job boards, and keep teams focused on core work. Key features include AI-powered customer service representatives (CSRs) for 24/7 job booking, a simple scheduler for self-service, and web chat integration to engage site visitors. It also provides 'Win Back' features like speed-to-lead response and outbound campaigns for re-engagement, alongside Google LSA integration. The platform includes a 'Coach' for real-time scoring and analytics, and deep CRM integration with ServiceTitan. Avoca aims to increase booking rates, improve lead response times, and reduce QA time for service businesses.

Best used for

Ideal for small business owners and contractors who need to automate inbound calls, improve lead response times, and re-engage past customers. Especially valuable for home service businesses looking to scale operations and ensure no lead is missed, even outside business hours.

Common actions

automate customer service

improve booking rates

manage customer calls

re-engage customers

coach service teams

Capabilities

Key features

AI call handling
24/7 job booking
Self-service scheduling
Web chat engagement
Speed-to-lead response
Outbound campaigns
Real-time call coaching

Target Audience

small business ownercontractor

Integrations

servicetitangoogle-lsa

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check avoca.ai for current pricing.

FAQs

Which types of home service businesses can benefit from Avoca AI?

Avoca AI is designed for a wide range of home service businesses including HVAC, plumbing, electrical, pest control, garage door services, and general contractors. It helps manage customer interactions and bookings specific to these industries.

How does Avoca AI help improve booking rates?

Avoca AI improves booking rates by providing always-on agents that answer every call, text, and chat, ensuring no lead is missed. It also offers a simple self-service scheduler and multi-channel drip campaigns to re-engage past customers.

Does Avoca AI integrate with existing CRM systems?

Yes, Avoca AI offers deep CRM integration, specifically highlighting its partnership and integration with ServiceTitan. This allows for seamless synchronization of job bookings and customer data within your existing systems.

Trending

Subcategories trending in Customer Support & CX

AI Chatbots Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

Trending

Explore

Browse AI tools by category

Content & Design Productivity & Business Coding & Development AI Agents & Automation Research & Education Wellness & Lifestyle Career Development Marketing & Growth Data & Analytics Customer Support & CX Finance E-commerce