Needl

Aurelian is an AI-powered customer support tool that automates non-emergency calls for Public Safety Answering Points (PSAPs). It uses AI to answer calls instantly, eliminating hold times and providing real-time guidance to telecommunicators.

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At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Technical

About

What is Needl?

Aurelian is an AI-powered platform designed to support Public Safety Answering Points (PSAPs) by automating non-emergency calls and providing real-time assistance during emergencies. The platform features AVA, an AI that instantly answers non-emergency calls, eliminating hold times and allowing call-takers to focus on critical situations. CORA, another component, offers context-aware guidance to telecommunicators during emergency calls, enhancing consistency and reducing cognitive load. Aurelian integrates with existing CAD and phone systems, learns workflows and SOPs, and ensures telecommunicators remain in control while extending their capacity. It aims to improve call handling efficiency, accuracy, and overall support for communities.

Best used for

Ideal for Public Safety Answering Points (PSAPs) who need to manage high call volumes, reduce non-emergency hold times, and provide consistent, real-time guidance to telecommunicators during critical events. Especially valuable for enhancing operational efficiency and ensuring telecommunicators can focus on emergencies.

Common actions

automate calls

guide dispatchers

manage call volume

improve response time

automated call routingAI call management systemnon-emergency call handler

Capabilities

Key features

Automate non-emergency calls
Real-time emergency guidance
Integrate with CAD/phone systems
Configurable to SOPs
Continuous self-improvement

Target Audience

public safety answering point (psap) managersemergency telecommunicators911 dispatchersemergency services it administrators

Integrations

Not yet documented

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check needl.tech for current pricing.

FAQs

How does Aurelian handle non-emergency calls?

Aurelian uses its AVA AI component to instantly answer non-emergency calls, eliminating hold times. This allows telecommunicators to dedicate their attention to emergency calls, improving overall response efficiency and caller experience.

What is CORA and how does it assist telecommunicators?

CORA is Aurelian's AI component that provides real-time, context-aware guidance to telecommunicators during emergency calls. It helps ensure consistency in handling critical situations, reduces cognitive load, and boosts confidence without taking control from the human operator.

Can Aurelian integrate with existing PSAP systems?

Yes, Aurelian is designed to fit alongside existing CAD (Computer-Aided Dispatch) and phone systems. It learns your workflows and Standard Operating Procedures (SOPs) to quietly and intentionally support the full call flow, keeping telecommunicators in control.

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