Quadient

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Quadient is a customer support & CX tool that automates customer communications and optimizes business processes. It helps organizations build powerful connections with their customers through various solutions.

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At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Mixed

About

What is Quadient?

Quadient is a comprehensive platform designed to modernize communications and automate business processes for enhanced customer experiences. It offers solutions across customer communication management (CCM), accounts payable (AP) automation, accounts receivable (AR) automation, and mailing solutions. The platform helps organizations streamline operations, reduce manual tasks, speed up cash cycles, and create personalized customer interactions across multiple channels. Key offerings include Inspire Evolve for SaaS CCM, Inspire Flex for enterprise CCM, and Impress for document preparation and delivery. Quadient also provides solutions for parcel lockers and smart mailing, aiming to improve operational efficiency and foster meaningful customer connections.

Best used for

Ideal for marketers who need to design and deliver omnichannel customer communications, accountants who need to automate accounts payable and receivable workflows, and small business owners who need to streamline document preparation and delivery. Especially valuable for organizations looking to improve operational efficiency and customer engagement across various touchpoints.

Common actions

automate communications

manage invoices

streamline accounts payable

optimize accounts receivable

personalize customer experience

Complianceomnichannel customer communicationsdigitizationlast-mile deliveryintelligent communication automationoperational efficiencybusiness process automationcustomer experience managementparcel locker solutionssmart mailing and shipping

Capabilities

Key features

Customer communication management
AP automation
AR automation
Mailing solutions
Parcel lockers
Document preparation
Invoice presentment

Target Audience

marketeraccountantsmall business owner

Integrations

microsoft-dynamics-gpmicrosoft-dynamics-navnetsuitequickbooksrent-managersagesage-intacctsap-business-one+ 2 more

Pricing & Plans

Likely Not Free

Quadient Inspire (CCM) Custom Plan

FAQs

What types of customer communication management solutions does Quadient offer?

Quadient provides a range of CCM solutions including Inspire Evolve for SaaS customer communication management, Inspire Flex for enterprise-level CCM, Inspire iForms for forms transformation, and Inspire Journey for journey mapping and orchestration. These tools help manage and personalize customer interactions across various channels.

How does Quadient assist with accounts payable and receivable automation?

Quadient offers comprehensive AP automation for invoice processing, purchase orders, expenses, and payments, with integrations to popular ERPs. For AR automation, it provides credit management, invoice delivery, collections workflows, dispute management, and cash application features to simplify collections and speed up payments.

What mailing and shipping solutions are available through Quadient?

Quadient offers a variety of mailing and shipping solutions including postage meters, mailing systems, folder inserters, mail openers, digital printers, addressing solutions, and parcel shipping and tracking software. They also provide smart mailing software, ink, and supplies for small businesses and production mail.

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AI Chatbots Voice & Call Center Customer Feedback Community Management Customer Success Multilingual Support

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